On this page you will find reviews on the company Dumbo Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Dumbo Moving and Storage – 3.7 (calculated based on 210 reviews).
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Good Work!
Moved out on Halloween actually. Didn't have to move my stuff far, just a few blocks away from my previous place. I called up and did their Price by truck thing, didn't get charged anything extra. Would use again.
Excellent
The movers were efficient and professional. No damage was done during the entire move recommend Dumbo Moving to anyone. They are the best! Thank you Roberts and everyone else working at Dumbo Moving.
Only cares about tips and nothing else
Please do not use this company. Yes their prices are competitive, however, they will try to scam you out of an additional 20% on top of your full moving cost as a “mandatory gratuity”.
Firstly, no gratuity is ever mandatory. Secondly, the loading guys claimed 10% was mandatory, then the office staff called and claimed 20% was mandatory. So which is it? It should also be pointed out that the first thing the loaders will say to you when they turn up hours late, not wearing masks, is that their tip is mandatory. That’s all they care about.
If you do use them I would say stand your ground and refuse to pay a 20% tip. Flat fees are perfectly normal for movers and we were using the company for loading only, which only took 1 hour. Hundreds and hundreds of dollars is not mandatory for 1 hour.
They will call and harass you over and over again, they will email you over and over again asking you to go online and pay extra money for a gratuity. Do not fall for this.
Overall we paid 12% total in gratuity split between the loaders and unloaders. We gave the unloading guy extra since he drove across country by himself and was a really nice guy. For a cross country move, 12% works out at hundreds of dollars. Yet they still wanted more.
I should point out that the problem lies with the loading guys and the sales staff. Our delivery guy was great and fully deserved his gratuity.
Smooth Move!
The Dumbo Moving came prepared with all of the right boxes, carts, and covers for fragile items. They had to take apart a few items to get them through the door and when we got to the new place, they quickly and carefully put everything back together.
Really satisfied
The movers arrived on time and ready to work. I was particularly impressed with how they were able to maneuver my huge couch out of my door without damaging it. Nothing was damaged during the move, and I am very happy with how it all turned out. I love this company I don't care what other people think.
Excellent!!
I saw their ad on TV, and decided to give them a chance. I was moving from Brooklyn to the Bronx. I ended up doing their Price by truck plan and got a small van
with 3 movers. They were professional, and finished the move in 4 hours.
Good Job!!
Great packers and movers are strongly recommended for any sort of packing and moving. They are reliable, flexible and transparent with their service and charges. Must hire them for your move. They won’t disappoint you!
Great Mover!!
They have a reputation for doing high-quality work and the reviews online reflect that. They took all necessary safety precautions to keep our family safe and make sure none of our goods were contaminated. They went above and beyond for us and we are grateful that we found them to begin with and would absolutely work with them again in the future if it came about.
Very Nice!!
I was moving from uptown third floor walkup to a downtown elevator building and the movers I worked with were great. They were familiar with the whole city and were able to finish the job quickly. Sometimes movers will try to take longer than needed to get paid more but the Dumbo Moving were very prompt. This was a great move and I'll likely use Dumbo Moving for my moving needs in the future. I will also recommend them to anyone looking for a good moving company.
Good Job!!
This is my fourth moving company in two years. I am going to stick with Dumbo Moving. Everything was easy. I took a video of all my stuff and sent it over to them.Stevie sent me over a quote, it was pretty painless. He hooked me up with their price by truck. I think that was what it was called and got a truck. The whole move took 3 1/2 hours.
Impressed!!
I just wanted to leave a quick review. Our dumbo move was just finished 4 hours ago and we are going through our boxes. Everything is intact and packed well. Last time we did an hourly move, this time we did it by the truck with Price By Truck. It worked out well and didn't see any difference in the service. Would recommend it.
Nice Job!!
I noticed the significant difference in the way they handled the relocations. I was able to see through the perfections. These people were handling the relocations in such a successful way. They were highly organized and there was nothing to doubt about. Everything was sorted out in order. If this team can promise the same level of hard work and commitment in future, they can be certain of my loyalty as a customer.
Excellent!!
The communication system of Dumbo Moving is exactly the type you will want when choosing a mover. When I got their contacts, I called them to get a deeper insight into what I will be up for, and I admired their handling of clients. Being the newbie I was, after the talk with the support staff I was knowledgeable on matters relocation, and I felt ready to have one. They didn't relent in offering quality services either. They were just awesome. I will recommend them to everyone I know! 5 stars!
Good Work!!
Outstanding movers. I was really happy with the service I received. The movers wrapped everything up and also took apart the furniture. Then they put back the furniture at the new location. Highly recommend using Dumbo Moving for your next move!
Horrible Movers Avoid at all Cost
Horrible company that destroyed our valuable furniture and refused to apologize or take meaningful responsibility.
My move occurred on Saturday, September 26, 2020. My girlfriend booked the move under her name as she had previously used this company but it contained both of our things.
The move had started off rocky because the movers had left the truck with the back fully open (and our belongings totally unsecured) in the alleyway of a public street, for a significant period of time.
The movers began to unload our valuable dresser, which was packed by DUMBO moving and is very heavy (approximately 500 or 600 pounds). The movers placed it on a dolly and started to let down the truck's lift without securing this item properly. It fell to the ground from some height, destroying it. Considering that DUMBO Moving has previously packed this item, placed it in storage, and the two movers doing my move had picked up this item from the warehouse the night before the move on September 25, it was known to the company and these two movers specifically how heavy this item was and how to properly handle it.
We have obtained security footage from my building showing this. You can see it here: https://youtu.be/aj_SXa4HS4s -- the item was allowed to simply fall off the lift and shatter on the ground. I spoke to another moving company and was told that an item as heavy as this should never be put on a dolly before putting it on the truck's lift--as it will fall just like what happened here.
The dresser was in perfect condition before the move, DUMBO moving came back and offered us pennies on the dollar for it, despite the video evidence of their negligence.
I was extremely disappointed in the service I received during this move. Do yourself a favor and use better movers that act professionally and take responsibility for their mistakes.