On this page you will find reviews on the company Dumbo Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Dumbo Moving and Storage – 3.7 (calculated based on 210 reviews).
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Nice Job
Brilliant company. Wouldn’t use any other. Have surpassed themselves every time. Great admin team and brilliant drivers. Honestly very impressed Will definitely use again.
Amazing mover!!
These guys were FANTASTIC!!! They made scheduling easy, and we're very accommodating when I had to push my move time back on very short notice. They arrived promptly, worked quickly, were very careful with my belongings and the walls/floors in the new house, and were incredibly polite. Excellent service! Highly recommended!
Excellent
I had an emergency, I had to move but get all my stuff fumigated for bed bugs. Dumbo was very accommodating, and they were able to gas all my items. I did their Price by truck and with the gassing it saved me money since I didn't have to get the super to hire someone to fumigate. Thanks Dumbo.
Great work but the movers are crooks
My quote did not reflect what the movers stated when they got to me. They charged me cash as if I would not call to verify. Thank God I got a refund in the end. I will never use them again!
Great Move
Fast. Efficient. A brilliant service who delayed my moving issues with no fuss. The booking process was simple, and the guys turned up on time. They loaded everything with care and consideration and definitely went the extra mile with the final unload which was a little trickier than expected. Really great idea and service, highly recommend!
Use Them Again
2 guys arrived on time, took everything we needed, followed us to the next destination and then unloaded our goods. They were very polite and careful with the items. Highly recommended. Effortless move thanks to Dumbo Moving.
Good Job
Dumbo Moving made my move very simple and smooth. Was easy for me find a moving van and the drivers were very helpful and cost wise it was a decent price. I would strongly recommend using Dumbo Moving for this type of situation and for any other logistics.
Impressed!!
I have used Dumbo Moving many times. Always lovely drivers but sometimes when phoning the office, messages are not relayed by the operators to the drivers. I would definitely use again in the future and recommend them.
Smooth Move
From their careful planning and communication with you, to their pickup and drop off, they were extremely organized and precise. You know exactly how everything will happen, you get calls at both ends regarding time of arrival, and their drivers have the utmost competence and professionalism. The only way to organize your move!! Could not have run more smoothly. This is our second time using this company and they just keep getting more efficient.
Very Nice!!!
Had a sales come to my house and take inventory of all my stuff. They wore a mask and gloves which was appreciated. They have this thing where u pick out a truck based off how much stuff you have. They gave me a regular truck from their Price by truck options. It was fine. Would recommend.
Great Experience
The customer service team was excellent and very informative. The driver was friendly, professional and abided by all Covid rules. I’ve used Dumbo Moving twice now and I would highly recommend it.
Use Them Again
Dumbo Moving is reliable on time and follows up on any calls that you make to them. Give enough time for you to load and clear your pod. I enjoyed working with them and would recommend using them!
Good work!!
Guys worked really hard, took care with everything and did whatever it took to move us. I have great respect for their work effort, strength and stamina! I have recommended their services to so many people and would hire them again in a heartbeat.
5th and LAST move using DUMBO
This was my 5th move with DUMBO in 3 years and I have also referred them to 2 other people last year. But I will never ever ever use them again, and neither should you.
They sold me a van move instead of a truck and expected me to understand that 14 VS 16 ft is a huge difference because the 14 ft option (the van) has ZERO height. I have never ever used a van with them prior and had never seen their vans. I assumed they were sending something adequate, given my move history with them (last move into this same apt was 22 months ago)
The first 2 guys were nice and I paid for packing, I’m 7 months pregnant. They did an OK job, it could have been way more professionally done and the best part is they DID NOT LABEL EVEN 1 BOX. They got as much as they could in the van, but it took me 3.5 hours on the phone with a Sasha, Marco, Guy, Matt and finally Alan (who has always been my main point of contact) and they wanted to charge me $800 for a second truck to come. (On top of the $760 I was already paying for the van, the packing and a second stop at my storage unit) I was firm and after an EXTREMELY argumentative 3+ hours we agreed on $450. And now I had to tip 4 guys, not just 2.
Also, they sent the second truck immediately after I paid the $450 online (and I was getting texts non stop until I paid - meanwhile it took Alan over three hours to get in touch with me) but I was still busy with the original guys and I was at my storage unit freezing while they tired their best to pack me in but they clearly do not know what they are doing. Things I asked to have in the front are now in the back and vice versa. Yet the main guy told me he’s been working there for 3 years. Go figure. All the while the second crew was waiting for me back at my apt for over an hour! Even though I’d told Alan what time I’d be back to let them in- and no, I didn’t want my doorman letting them in. I wanted to be present.
In total my move took 10 hours to go from Fidi to the Williamsburg waterfront. Besides the poor packing job, even worse is how they placed things in my apt. (My bedside humidifier high up on a shelf in a closet? All the art laying on the kitchen island? 20 unlabeled boxes? ) I gave up trying to help - I was exhausted. My new apt is in total disarray.
This was the last move with you DUMBO. To be blunt- you SUCK. I know you don’t care, you got my money and in the end I paid $1520 total, tip and all - and I got a shitshow in return. I would have been better off spending that $ elsewhere and treated better. 10 hours to move 575 Sq ft 6 miles? Please.
Well Done
Jessica and Tracy did an excellent job. They were on time, worked quickly and efficiently and took great care with our household items. They exemplified the quality and professionalism that we expected when hiring Dumbo Moving.