On this page you will find reviews on the company Dumbo Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Dumbo Moving and Storage – 3.7 (calculated based on 210 reviews).
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Good Work!!
Great service, painless, quick and professional movers. Very trustworthy moving company. No doubt I will use them again.
A MOVE FROM HELL!!!!
Absolutely HORRIBLE. do yourself a favor and stay FAR away from this company. i’ve never felt the need to leave a review before but these guys were SO BAD they deserve one!
No Complaints
The company is amazing, I booked the same day, after a few hours they were here, and they helped me a lot, very professional and punctual! Very punctual, very great service, super nice guys!
Moving and Storage with Dumbo
Absolutely excellent. We used Dumbo for moving and storage. Alberto - truck #31 - and his crew did the move out of our home, to storage, and to our new home in NJ a few months later. Professional, courteous, neat and took their time to put everything where we wanted. Tony in sales was responsive, worked out a fair price, and accommodated our schedule. Mike at storage facility made it easy to get stuff out when we needed it. Bottom line - if you are moving in the NY / NJ area - Dumbo gets the job done and we would recommend them without reservation.
Bad experience for me
Well it started off as a great deal with everything both of us agreed upon the time and the money. When I paid the deposit things suddenly changed on me like the time me and Dino agreed on which was the morning time then I get an email about paying the full amount. I’m not boo boo the fool and to make matters worst they keep calling and emailing me after I told them I no longer need their services. They already returned the deposit why would they keep calling?
Well Done
Moved out of the City, thought it would be a good idea to avoid cities with Covid. Called up Dumbo, they gave a fair rate for a long distance truck through their Price by truck offer. I hope I don't have to move again but If I do I would use Dumbo.
DEFECATION, THEFT, ILLEGAL IMMIGRANTS, AND UNSAFE COVID PRACTICES.
DEFECATION, THEFT, ILLEGAL IMMIGRANTS, AND UNSAFE COVID PRACTICES. But let's start from the beginning. Horrible customer service long before our move-date even started:
During these uncertain times, we had to call back twice to reschedule the move-in date we chose. The complex we were moving to needed us to switch dates to accommodate safe COVID practices with the service elevators. When my husband spoke with Becks he was rude, and after the second date-change, he grew increasingly frustrated and said "Why don't you just cancel your reservation and call back when you know?" as if it is so hard for him to click the date on his computer and accommodate his paying customers.
Fast-forward to moving day. The movers they sent immediately went to the bathroom to defecate in our toilet. There was no toilet paper. Ad as you all may know, moving out requires your home to be move-in ready for the next tenants lest you be charged for cleaning or repair service.
They did not practice safe COVID practices. Masks were off majority of the time.
Most of our furniture was water-damaged because it rained that day and our stuff was not protected or handled properly, including expensive electronic baby items that my son needs every day. Wooden furniture had water damage as well.
I had extra moving boxes and packing material that I did not use and upon unpacking, realized that they had stolen them.
When they started unpacking, they asked us if we could throw their trash away. Excuse me? My husband and I already helped them move so many boxes. We did part of the job we were paying them for. This was especially annoying when they asked MORE for their tip. We already paid $1,200 for a one bedroom apartment move that only took about 3 hours. Why this cost does not include paying their movers I have no idea.
During the move the movers disclosed to us indirectly that they were illegal without realizing it, and said they work for tips. So this makes it seem like the $1,200 just covers the truck and blankets (we packed our own boxes) and they only get paid tips. So my husband tipped them 18% and the guy WOULD NOT LEAVE until we paid him at least 20% saying, you need to give me more. WHAT?!?!?!?!?!
We would've been better off renting a truck and paying some randoms to move our stuff. Horribly over-priced for the lack of customer service to the lack of SERVICE IN GENERAL. NEVER using this again and telling EVERYONE of this experience.
Use Them Again
Dumbo Moving and Storage is very reliable and good value for money. Really helpful. Careful. Would definitely book again
Very Nice!!
Fantastic service. Excellent communication both before and during the delivery. The driver, Jacob, was particularly helpful. Everything went according to plan and without any issue. Would highly recommend. Would use them again.
Smooth Move
My movers were very fast in protecting my furniture and taking it to the truck. Both were very skilled professional movers. Everything made it safe and sound within the time, but my watch gets damage with heavy loading. But other than that, I would hire them again.
Fabulous Mover!!
Excellent platform! Great service, reliable and well-priced. Highly recommended. Overall a very good customer experience.
Good Work!
Dumbo was professional, they all wore masks and they cleaned their hands with hand sanitizer before they started their move. Also a shout out to sales, they set me up with a cheap truck with their price by truck plan. Recommended them to the broker that helped me find my new apartment.
Excellent
I have a mutual friend who has moved with Dumbo Moving. They quoted me correctly and what they quoted was what I paid. The Dumbo Moving were recommended to me by a friend, and their moving coordinator was perfect. Plus the quote was reasonable. They were efficient and did a great job.
Well Done
Great driver super easy service. So efficient and friendly, took all the stress out of moving and made it so quick! Recommended to everyone!
Smooth Move
Communication was great, goods delivered on time and drivers very helpful, would use Dumbo Moving again. The experience was wonderful and I would recommend your company.