On this page you will find reviews on the company Empire Moving Group LLC from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Empire Moving Group LLC – 3.6 (calculated based on 190 reviews).
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Not a moving company
This is a moving broker, not a moving company. And they will rip you off. They post bought/fake 5 star reviews on other sites to make them look better than they actually are. They are terrible. Stay away from them.
They lied to me and changed dates on my contract and then would not respond to my customer service calls. I lost my deposit. But after researching them more and reading other customers horror stories, I feel like I got off easy.
This is a disreputable business that will do you wrong.
The worst moving brokerage
On July 1st, I contacted Empire Moving Group to request a move from SC to VA so that our belongings could arrive on the afternoon of July 27th, when we closed on our home. I was promised by the sales rep, that wouldn't be a problem. We went over belongings and I made a down payment of $1,082. Spoke with a QC rep on 7/20 and added additional belongings and made an additional payment of $2,200.00, and I gave an accurate account for EVERY SINGLE ITEM. I was given a remaining balance of $3,282. The broker gave us a pick up window of 7/23 - 7/25, so we lined up child care and pet care during that window. Dispatch calls the morning of 7/22 and says they are coming. We couldn't get last second childcare lined up so we told them they couldn't come. They came at 7:00pm the 25th (two hours after the window the dispatcher gave us). They left behind multiple boxes and yard equipment, and tried to ditch the piano. Then they had the nerve to CHARGE AN ADDITIONAL $2,272. BAIT AND SWITCH CROOKS.
Please explain the following to me: I've paid EMG directly $3,282.
I paid the actual moving company that moved my items $5,554
I paid EMG $3,282 to do what exactly? Hire other movers that I had to foot the bill for? Did that other moving company get a dime of the $3,282? I could have arranged a move with a moving company for free on my own. I still have no idea what it is that EMG does.
Cross Country Move was the Worst
Empire MovingGroup is a broker-only and subscribes with its associates to low-ball the bid to win the business, then the subs show up to pack you, immediately dispute the cubic feet and price without even looking inside the house. They demand more money or they walk, leaving you stranded on packing day. The Empire broker also promised us delivery on a certain day, around which we planned everything else. It did not happen. After many, many phone calls we discovered the truck had not even left CA on the day it was supposed to arrive in MA. Use another company, a reputable mover/packer who takes responsibility for it all.
Empire does not play fair or honest IMO.
Worst transport
I had my sons car transported to him so he would have a car while in college. Little did I know after spending 1200 to get it shipped I would now have to get it towed and repaired . The car drove when it left but 4 days after my son got it he went to go to the store but the car would not move then he noticed a large spill in the front end of the car which is transmission fluid. Now there is a crack that was not there prior but the driver said he does this every day and it’s not his fault. So not only did I pay to get it to him but now I need to get it towed and repaired. If you need a car transported with this company make sure to have a mechanic there before signing that you got your car cause that is what my son thought he was signing for. At this point I could have got him a used car and spent lease money.
Out of State Move
I went in knowing that this was a broker company. They were expensive but since is was a last minute move I expected that. Movers at pickup location were 4 hours late and charged me an extra $350. I had a total of 21 items (boxes, bins and a guitar). Movers at destination couldn't get their semi into the storage complex even though semis go in and out of there daily so that was an extra $160 for carting the items across the road. I will never use a broker company again because you more than likely will get incompetent people and you're stuck with what they send you.
Beware! Empire Moving Group are brokers only!
They under estimate your load (cu sq ft) then you pay the broker fee ($2000 for me) then movers show up and they tell you they were wrong and actual cu sq ft was triple!!!! So if your total from Empire was $4000 now you have to pay double!
My advice to you…get a local mover to come and give you an estimate and use them. Had O had done that … I would have saved myself a few thousand dollars!
Unprofessional, Deceitful, SCAM
Worst Moving Experience.. EVER!!
We saw all the review sites on the first page of google all lies about how professional Empire Moving Group was amazing. Empire moving must have paid to be on that list or something!
Mr. Alex (the sales guy) sure had our number as he gave us a low ball number that my partner now calls "a line of SH$%$T" then kept ringing us until we confirmed and paid. That was the good part of this experience.
How would you like to be quoted 1 price only to have to pay more than double that price for the move! That's right, they screwed us over.
Come to find out that this is a moving broker that has so many negative reviews on the internet, most hidden do to I am thinking fancy internet tactics.
I am surprised that someone's cousin Joey has not paid them a "special" visit!
Seriously reconsider before signing up with them!!
Fraud Ring
Empire moving group should be investigated immediately by law enforcement for widespread, fraud, theft, and racketeering. Empire is not a moving company. It is a fraud ring that collects multi thousand dollar non refundable deposits. Once they have your deposit, they have no financial incentive to ensure your move is conducted on time, is conducted to any type of professional standard, or that if your household goods are even moved at all.
I signed a contract with Empire on 13 April 2021 to have my household goods packed and shipped on 25 to 27 June 2021.
1st Failure...The movers were a no show on 25 June. The driver told me that they could not get on the military post because he was the only person with identification. I called Empire, they tried to say it was my fault which is total B.S. I told Eric at Empire that I live on a military installation.
2nd Failure...I asked repeatedly for my deposit to be refunded. They refused. They asked when I had to move by. I told them 28 June. I received a email stating movers would arrive on 29 June.
3rd Failure....On 29 June 2 out of 3 movers arrived late. Again, one of the movers had no identification. The first thing the mover said was I would have to pay more money if I wanted to move that day. He also said his truck was to small so he wanted to load what he could and then leave. At that point I realized they did not bring enough manpower to pack and load my household goods. They had knowingly brought a truck that was to small for the job and that they were trying to extort me for an additional $3,000. I had to tell them to leave. I called Empire, they refused repeatedly to refund my deposit.
I filed a complaint against Empire Moving Group at the Better Business Bureau. Empire Moving Group is a fraud ring and the worst organization that I have dealt with in 25 years. There are dozens of similar reviews similar to mine. Stay away from Empire Moving Group.
Worst company we've ever dealt with.
NEVER USE A MOVING BROKER!
Our experience with Empire Moving Group was terrible. They never acted as our advocate with the actual moving company who was a complete disaster. They simply took our deposit and we were then on our own. They say they work only with the best movers. That is a lie. They clearly will work with anyone with a truck and vertical breathing bodies. We could not have had a worse experience at both ends of the move and it cost an additional $2K to boot!!!
Great service
Helped my mom move in so we can help her get better. Wasn’t able to manage her house on her own. Service was exceptional packing her things and protecting her furniture. Move in process I was present for and we checked everything as they assembled it. Excellent professional movers
Horrible experience, not BBC accredited
Do not use Empire because they set you up with terrible, unprofessional movers. My move with hometown movers from Boston to Maryland went well despite being up-charged for packing equipment. The other half of my house went from Boston to Bethlehem Pennsylvania through a horrific company named flatprice Movers… I was terribly up charged for bulky items, stairs… You name it they charged me for it and already had my stuff on the truck so I could not argue. They also lost several of my items, found my snowblower and leather sofa somewhere in New Jersey but I out of luck with the beveled edge lead glass top for an antique coffee table, I lost two shelves to a TV unit and an entire banquet table. I was told I can file a claim however this too is a sham because I never got any paperwork when they delivered my items in Pennsylvania. I have contacted empire and the movers multiple times requesting the paperwork with no luck and without this paperwork I cannot file a claim. The claim company also wants the original receipts of purchase for items that I’ve owned and taken very good care of for several years. Consumer beware because empire and flat price movers are not better business certified! Pay more out of the starting gate and get somebody reliable! Do not go near either of these companies!
THE WORST‼️RUN to another company ‼️
Est. 12g ended up 32g‼️14 days late with our stuff ‼️ There a broker they send a third party ‼️RUN‼️
The WORST DO NOT USE
I should’ve listened. beware
Cody quoted me a price to move from SF to Raleigh. I was very specific with dimensions and quantities as I’ve read the horrible reviews if not being clear from the gate.
I gave them my storage unit web login to see the amount of stuff i have for themselves. I put deposit down had movers come on day of pick up and tell me that it will cost me thousands more dollars to complete move. Surprised with the extra charges right from the gate. I was transferred to Customer Service Manager Ryan Curry who seemed totally dismissive and unconcerned with trying to rectify the situation as customer service is supposed to do. Feel totally scammed, lied to and taken advantage of. TAKE YOUR BUSINESS ELSEWHERE. THESE PPL DONT CARE ABOUT YOU. THEY WILL HOOK YOU ThEn BOUNCE YOU AROUND ON TRANSFER CALLS.
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Burn your furnture
You will get more value that way then using them to move your stuff. They subcontracted to a company who then subcontracted to someone else. Just burn your furniture rather than give it to them
I should’ve listened. BEWARE
Chris Price quoted me a price to move from NYC to Tampa. I was very specific with dimensions and quantities as I’ve read the horrible reviews if not being clear from the gate. I put deposit down had movers come on day of pick up and tell me that it will cost me thousands more dollars to complete move. Surprised with the extra charges right from the gate. I was transferred to Customer Service Manager Ryan Curry who seemed totally dismissive and unconcerned with trying to rectify the situation as customer service is supposed to do. Feel totally scammed, lied to and taken advantage of. TAKE YOUR BUSINESS ELSEWHERE. THESE PPL DONT CARE ABOUT YOU. THEY WILL HOOK YOU ThEn BOUNCE YOU AROUND ON TRANSFER CALLS. AND THEN SAY YOUR DEPOSIT IS NOT REFUNDABLE.