On this page you will find reviews on the company Empire Moving Group LLC from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Empire Moving Group LLC – 3.6 (calculated based on 190 reviews).
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Would not recimmend
Empire Moving Group is not a moving company, but just a booking agent. Though you will sign a contract with them, they hire moving companies for you, and deny any responsibility for the quality of the move. The phone agents are ok, most of them polite and trying to work with you. The main problem is Empire Moving Group is using sometimes very bad movers like, from my experience, Triple Crown Moving LLC, and you will not know which company will actually move your stuff to decide if it’s a reliable company. So, if my car was moved quickly with a car moving company, without any hitch, the experience of moving my household stuff with Triple Crown was just horrible. In the day of the move, the guy pressured you for much more money, moving from Houston to Orlando took in one month, and half of the stuff were scratched or broken.
Smooth move
Great service!! Excellent facilities to plan the move - really easy online service and helpful, cheery people available on the phone to support with any special requests. Removals team was excellent once again - nothing too much trouble, really pleasant and very careful. I will use Empire Moving Group again and will recommend them.
Well done!
Good service. Punctual and easy tracking. Everything went as planned no problems at all. Highly recommend Empire Moving.
Excellent!!
Straightforward and easy to use. The whole process was really smooth & easy. Great pricing too and would definitely be used again.
Unethical practices just shy of illegal
My background: 12 years military, 6 prior cross country moves, second move involving non-government contracted movers.
I chose to hire movers myself vice using those provided by the military in hopes of preserving several nice pieces of furniture/antiques. I received quotes from several other carriers, none of which asked me more than the number/types of rooms I had. Then I spoke with Daniel at Empire. He spent an hour with me on the phone detailing every large item I needed moved and talking through smaller things (books, china, etc) that would need to be packed. He was very nice, professional, and helpful. The quote from Empire came back at $12000, $1500 more than the other quotes I'd received. But given how thorough Daniel had been, I chose to move forward with Empire assuming the others would cost that much when all was said and done anyway. Daniel also told me that the owners were Marines and offered me a large discount for my service. I paid a large down-payment and all went well until the move itself. My house was under contract with a quickly approaching closing date.
*Note: All quotes from Empire were sent via a link that was not able to be downloaded and was not accessible afterward.
I was provided a window of a few days that the move would take place in and the day prior to that window opening, I received a call from Brittany at Empire. She stated that, after reviewing my estimate from Daniel, the price would need to increase by $2000. I questioned this since I had just informed them they would not be moving a full size couch which was already included in the estimate. She insisted that the price needed to go up to ensure space on the truck. She also told me that they had their best crew lined up for me, but they wouldn't arrive until a day after my initial move window. I was not pleased so she offered "financial compensation" for the trouble (which I never received).
Brittany then informed me that if I didn't pay the $2000 cash immediately (while she waited on the phone), I would lose my scheduled move entirely. Given the deposit and impending closing date, my only option was to pay the amount and hope movers actually arrived.
The movers arrived as promised and walked through the house (during this time, one of them named Tibor who had never served in the military claimed to have given me the discount that Daniel said was from the Marine owners - I don't know exactly what lie was told but it was clear there were too many for even them to keep track of). They started moving/disassembling furniture and then Tibor informed me that the price was going to increase again. To $18000.
I objected, but he warned me that they could leave without moving me and take the money I already paid ($4500 deposit + $2000 increase) or I could accept the $18000 total and let them move me. If I didn't accept $18000, he was very cautionary that I could end up paying $25K+ for the move. What they did was not illegal because nothing was placed on the truck when this transpired. But I was in a corner (with the money I'd already paid them and the sale of my house) and they new it.
The movers that unloaded my goods in TN were excellent and were shocked at how poorly everything was packed by the "best crew" in MD. Multiple antiques were damaged, books were literally thrown into boxes, and a hole was punched through the top of my china cabinet. All other factors aside, it was the worst move damage-wise I experienced even with all of my military moves included.
This is the first time in my life I've ever been fooled like this or "taken" for money. It's embarrassing and sickening and I tried to forget it. But I hope this will serve as a cautionary tale for anyone looking to move. You cannot trust Empire Moving Group. They are not incompetent, they are aggressively manipulative and strive to take as much money as possible. Please do not use this company.
Lost $500 of stuff, charged $300 extra
The companies Empire handed my move off to lost $500 worth of items. Upon delivery, the company responsible charged me $300 extra for a “shuttle service” that was NOT necessary.
Smooth Move
The men were excellent and went out of their way to ensure we got a first rate service from start to finish. If I was going to move again these are the people I would book.
Amazing mover!!
The process was easy and straightforward. We really enjoyed getting to load up and make the move on our own time, and I can’t say enough about the peace of mind not having to trust a full service moving company brought on. Each Empire Moving Group team member I interacted with was helpful, competent, professional, and nice. So far, very impressed by these guys. I will surely recommend using these guys to everyone I know!
Use them again
So far so great! Final delivery is tomorrow! Every request we had was met with professionalism and a cheerful attitude during these difficult times! All in all I’m so pleased with the service we received and 100% would recommend Empire Moving Group to any of my family or friends! Thank you!
Good Work!!
My experience was very good; your phone staff was excellent! Everything went according to plan. So happy! Recommended.
Sent Scammers to Move me and issued no refund
DO NOT USE EMPIRE MOVING GROUP! I hired Empire Moving group to move my son's belongs from California to Florida. The Sales representative, Kyle Clark, gave me a very low quote of $1670.72. He claimed the reason for this low rate was because it would be a shared truck with other people's items also moving from California to Florida. I agreed to the contract and gave them an initial deposit of $680.00 paid by a bank wire transfer. Kyle claimed he would help me personally through every stage of the move and made me feel like I could trust him. I found out soon after that, the number he gave me, which he claimed was his personal cell phone was fake. And I never reached or spoke to him personally again after that. About a week before the move, a representative from Empire called me and asked if I had any items I needed to add prior to the move. I added a few more items and also requested a second stop in Florida. The estimate was adjusted and I was charged an extra $200 up front. I was told that a company called Map Express logistics would be the trucking company providing the actual move and I would need to have a cashiers check made out to them in the amount of $695 when they came to pick up the items to be moved. When the movers arrived at my son's apartment in California, the movers showed up in a Budget Rental truck. No company logo was seen on anything they came with. I did not get the names of anyone that I dealt with in California. The man came into the apartment and looked around then stated that I had 3x the amount of items and cubic feet listed on my binding agreement. This statement was absolutely false. He claimed that the truck was not big enough to take all my items and then put it with other people's items also going on the same truck. He said he would need to call his company and see what he could do. He made a call and then came back and told me I would need to pay an extra $4200 on the spot in addition to the $695, and in addition to any amount I owed Empire. I told the man that he was incorrect and that I counted all the items, bought the exact box size that I was told to get and that I would not be paying more than what I was quoted. We went back and forth and he went outside a few more times to make phone calls. The next thing I knew, a woman with a thick accent called me claiming to represent Empire, told me that I better pay the difference or they wouldn't move me. The woman was actually yelling at me, telling me that it was my fault, and the Empire agreement was just an "estimate" not a binding agreement. Finally, the men left without moving me. It was November 27,2020, the lease was up December 1, 2020. All services to the apartment were being shut off in the apartment on December 30,2020 and we had nowhere to go and had no back up plan. No to mention, Los Angeles had just ordered a stay at home mandate that was starting on November 30, 2020. I contacted Empire to tell them what happened. They showed zero sympathy, and told me they would find me another mover, but it would take a few days. They did not care that the lease was up, and that were forced to stay at a hotel. I called Empire the next day, which was a Saturday and could not get through to anyone. They do not have an answering service working, the message just kept circling. I called several times that day and finally ended up having to hire U Haul to move my son's belongings. On Monday, December 30, 2020, I contacted Empire though email requesting a refund for services not rendered, they refused, saying that the deposit was non-refundable, even though they did not complete the move. They also stated that I refused their services when they offered to find another mover for me. This was a lie. Bottom line. This is not a moving company. They are a broker. They do not care about their customers, they take your money and then don't do the job.
Excellent
Moving day came, and they helped box and load Mom's belongings. They did a great job of moving everything to her new home and even setting up the large pieces of furniture for her. She was also happy with the price as it was within the amount she budgeted. Recommended! Empire Moving Group is definitely our go to company now. Five stars!
Very Nice!!
When I talked to them over the phone they were very friendly and helpful. They gave me an arrival window also and stuck to that window. When they arrived they greeted me with respect and my items with respect as well. They had the move done quickly and efficiently and charged a good rate. I absolutely WOULD recommend them anyone who wants a good company to do the job right!
Excellent Job!
Empire Moving Group’s crew that helped me were some genuinely top-notch cats and I have nothing but appreciation for making what would have been a ridiculous migraine of a day, or several days, just go by in a fluid succession, and for that I am grateful loyal to the service of Empire Moving Group. Great experience using Empire Moving Group. Recommended!
If you want a horror story use Empire Moving Group
Do not use this company for any reason! I had my wife initially call them to get a quote on moving us from Rochester NY to Florida. “Billy” talked her through the estimate by using our real estate listing and looking at the pictures and estimated that we would need 905 cubit feet of space for an estimate of $5,100 dollars of which we had to give them a non-refundable deposit of $1,800. He pressured my wife to sign the estimate, which she did and forwarded me the document for my review. I reviewed it and immediately called “Billy” and he assured me he had gone over everything with my wife and the “Binding Estimate” would be very close to what we would be actually charged. He said the rate per cubit foot would not change nor would the bulky item charges because he included everything in the estimate. He assured me another person would call me 3 days prior to shipping to go over everything and make sure what we were shipping matched his estimate. Well prior to the 3 day window, I measured and took pictures of everything we were shipping because his estimate was nowhere near what we were actually shipping. When “Suzy” called to go over everything I sent her a detailed spreadsheet listing every box with dimensions along with photos of everything else along with dimensions. She then recalculated our new estimate to be $8,200 and would need an additional non-refundable deposit of $1,449. Now keep in mind this is 3 days before my closing on my house. Because they really screwed up the original estimate she waived additional bulky item fees and also raised our “discount” from $500 to $750. Now we wait for the movers. The movers were supposed to be there at 9:00 AM and showed up at 2:30 PM. They called several times to tell me they were 1 hour away but could never tell me where they were. When they finally arrived, they determined that we weren’t charged enough for the bulky items and they contacted their boss because they are subcontractors to Empire Moving Group. Empire Moving Group finally calls me and says they need to get $900 more for bulky items and when I tell them that Suzy already waived those fees they say sorry but you have to pay more. I ask to talk to Suzy and they say no. I ask to talk to a supervisor and they say “I am the supervisor”. I tell them I’m not willing to pay it and they say “you will forfeit your deposit and send the movers away and they hung up the phone on me” They know they got you and you have no choice. The mover proceed to load their truck and now they claim they cannot load everything in 1400 cubit feet. It’s going to take the whole truck and they cannot not ship my 2 motorcycles nor can they take a lot of the furniture we sent photos of. They recalculate my new price to be based on 2100 cubit feet of space totaling over $12,000. They also will not unload your stuff until you pay them cash in full. The movers (subcontractors) finally leave at 8:30 PM and head back to Philadelphia where they unload my stuff into their warehouse. They loaded our house on October 26th and we finally received it on November 14th. The driver told me if you do not call them you will not get your stuff delivered. In addition to us on his truck he had 2 deliveries that were picked up from May. As we were the last load on the truck we were the first to come off. The top of the trailer has marking for the total cubit feet used to any point on the truck. Our load consumed 1500 cubit feet and we were charge for 2100. In addition we were charged for “bulky items” that they didn’t even ship. This company and all the associated subcontractors are screwing everyone. Empire Moving Group is so crooked you could screw them into the ground! Buyer Beware! I could go on forever but suffice it to say, DO NOT CONSIDER THESE GUYS! I would love for them to call me to review my review!