On this page you will find reviews on the company Empire Moving Group LLC from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Empire Moving Group LLC – 3.6 (calculated based on 190 reviews).
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Excellent Work!
Everything about this move seemed exceptional to me. The time was taken, the charges, the level of professionalism; all seemed perfect to me. Compared to my previous movers, they were much better. What thrilled me most was their level of cooperation. They were highly cooperative and that explains why we didn’t have any problem with them.
Best mover
The Empire Moving Group team did a fantastic job for me and my wife for our move to TX. We originally got picked up from Florida. They picked us up on the 23rd and we got our things on the 24th. What I like most about everything as they delivered in the same truck they picked up in. If you have relocated in the past, you can say for sure that finding such movers isn’t the easiest of things. Must hire them!
Great Job!!
The professionalism was very apparent right off the bat with the speed of the communication. They were very clean too, which is really appreciated at this time. I didn't have to say anything at all. When all was said and done there wasn't a single scratch or nick or anything to be found. I hope I won't have to move again soon, but I will absolutely go back to Empire Moving Group again in the future.
Impressed!!
I was making my first out-of-state move and I couldn't be more thrilled about finding this team. Positive attitudes and visible dedication throughout the entire experience. I will be recommending this company to anyone I know that could be of use to these services!
Not to be trusted
This company will not rectify anything for you!! They are the worst!! NEVER HIRE THEM!! The rep gives you a quote that is way under the price given to you!! I paid an extra $4000.00 after all is said and done!! The boss(driver) said it was quoted way under price!! Of course it was just to wheel you in!!! Every time I turned around it was more money. Things I told them not to take THEY DID!! One guy brought down a huge wooden crate from my attic and just left it in my downstairs closet!!!! The buyer of my house will not be happy! On top of all else, $1100.00 was taken out of my wallet!! They are full of BS. They threw my wheeled carts over the boxes. They broke two handles on my sewing machine case and one of my storage carts. They locked a top drawer on my dresser and it can’t be opened as I have no key!! I am filing a report with the BBB and my attorney!
If I had read the reviews prior to my contracting with them I would never hire them. I don’t want to hear from any of them. You’ll be sorry
Nice Job!!
There was a little confusion over price and a paid deposit, but once we cleared the money situation these guys were pleasant, professional and did not ruin my new stainless steel refrigerator. They did their job well. I will recommend them to all.
Smooth move
I was quite impressed with the level of service and care that the movers took with our furniture. The movers were timely, yet thorough. They communicated effectively and were so considerate that it made the move feel like a breeze. Having faced no problems in the process, I would absolutely recommend this moving company to anyone due to their careful work ethic and transparency.
Best Mover!!
They really care about me and not just as a paying customer, but as a person. They were on time and made the whole experience enjoyable actually. I know everyone gets really nervous about packing everything and making sure that everything gets delivered and nothing gets lost; that is why I highly recommend Empire Moving Group!
More than half our furniture is missing
It took 34 days to receive a fraction of our things in a $8000 move from California to Tennessee (4 bedroom house move). Apart from being up charged from our original quote by $3000, we would’ve just appreciate receiving our items. Truck finally arrived today:
Most of our boxes have been gone through, with new tape and boxes used...when we packed everything ourselves. Even one of our picture frames was stolen off the picture. My brand NEW mattress frame that I’m still making payments on was missing. All the furniture for my newborn’s nursery is missing (crib, glider, and so on). A BOB stroller that my grandma gifted us..gone. Our dining table, 2 coffee tables,and all the chairs are missing. Let me reiterate...NOT A SINGLE chair was returned to us. All we got was one mattress (no box spring or headboard which is missing apparently) only one bedside table (the second bedside table that matches is missing), two couches, and kitchen and garage boxes that have CLEARLY been gone through. My mom is missing expensive wine. Some things we packed neatly in boxes are now returned out of boxes, while some boxes are only half full when we packed carefully and to the max. After sleeping on an air mattress for 2 months and waiting 34 days for our things, and being out of a job due to having a new baby and covid, I am beyond upset. I’m a single mother.. I can’t afford to replace my things with their $.60 per pound insurance. Looks like I’ll be sleeping on an air mattress indefinitely... I sure wish I didn’t spend $8k that I could’ve used to try to replace my stolen things.
This company will scam you!
Do not use this company! They won’t tell you this, but they are just a broker, not an actual moving company. We told them exactly how much we had to move, including all dimensions that we measured.
When the moving company that they brokered with arrived, they insisted that we owed double the original quote, even though they confirmed the same inventory on the quote but said the volume would be double on the quote. We had approximately 370 cft reserved and the moving company said they will charge us for 800 cft. For example we had 13 large standard moving boxes where each measures approximately 4.125 cft for a total of ~53 cft, but the moving company said just those boxes are going to be 200 cft. We asked for a firm volume and they said they will load the truck and then measure and give us the actual volume. We were told that if we didn’t agree they would load our stuff and then dump it on the side of the road. They were telling us half of our stuff is going to stay back. At least they told us before loading so we didn’t have our stuff sitting on the side of the road in the rain.
We ended up finding another company that had no problem moving our stuff for half what these scammers demanded.
We are now filing a dispute with our bank for the deposit, and are considering legal action, since it cost us money and stress to find another company and to discourage the deceptive business practices of these companies. We also want to warn other people trying to use this company so that they can avoid significant stress and delay (we had to be out of our apartment by a certain date, and experienced significant delays in travel).
Longer delivery and now no delivery date scheduled.
I hired Empire Moving Group who hired Insync Movers. On Oct 13th our things were picked up. I was told it would take 5-10 business days. Yesterday was the 10th business day. When I called I was told that my things are still here in Michigan and they didn’t know when my things would be delivered because there was no driver scheduled. When I asked for a refund and to tell me where my things were that I would go pick it up and take it to Texas myself. I was told it was too late for that. These companies are scammer, and lie about when your things will be delivered. When I asked about being told 5-10 business days they said it’s just an estimate and that it could take 21 or more business days. I tried looking up their USDOT number and was not able to locate it. I filed a complaint also with US Department of Transportation. I also found a News 9 broadcast online about a lady in August who waited over two months for her things. Do not use these companies. They don’t care about you or your things. My things are sitting somewhere on a truck and they have not scheduled a driver to deliver our things.
Even though their site doesn’t say it they are a broker.
Very Nice!!
The movers are extremely careful with your goods and work really hard to get the job done in a reasonable amount of time. They covered all my furniture with the appropriate wrapping and were careful not to scratch walls, etc. Overall- the most professional movers we have ever met and we wish we had used them for our inter-city move as well!
Well done!
This was easily the smoothest, fastest move I've ever experienced! In & Out Movers came 10 minutes early and were done within 3 hours. I really don't have any complaints, the guys were friendly, professional and nothing ended up damaged.
Absolutely recommed!!
I had a great experience with Empire Moving Group! Thomas and his crew were very efficient at moving our 2 bedroom apartment. I couldn’t ask for a better moving experience. I wouldn’t hesitate to recommend Empire Moving Group to anyone. They are excellent.
Super impressed.
Their work is really amazing and there is nothing that these guys would hesitate in doing for their clients. They are really great when it comes down to be really assisting people out of their way just to make sure that the people who they are working for do not have to face any kind of troubles. Their work dedication is admirable. I will hire them again in a heart-beat and will definitely refer these guys for a smooth move!