On this page you will find reviews on the company Empire Moving Group LLC from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Empire Moving Group LLC – 3.6 (calculated based on 190 reviews).
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Poor Service and Empty Promises from FL to DC
The cost estimate went from $3600 to a bill of $7400 with no option but to pay. They even lost most of the high end items they packaged separately. I then had to deal with two other companies to settle the claim with Empire moving no where to assist or locate my missing items. The movers even took the fully packed truck and transferred my stuff to another truck. No big surprise why my stuff is still missing.
Move yourself or go with big moving company.
Poor service after the initial deposit and an attempt at upcharging!
Today was an absolute failure with Empire Moving.
More than a month in advance, I was contacted by Empire to provide a quote and we decided to accept the quote (amongst a group of 5).
They were very misleading with the quote (it would seem) and after just 5 minutes in our apartment, the mover announced that I would have to pay an additional $1500 TODAY (that's in addition to the $1633 already paid, $2000 due today and the $2000 due upon final delivery).
As a Service Disabled Veteran, I have completed a number of moves in my day, but nothing as poorly handled as this! I did of course cancel the order. But I needed to warn others off of this company.
Perfectly Facilitated Moved
Empire came to move our 3 bedroom and a lot of kids toys and things. We got the tvs and the only shaped things in our 5th wheel and they packaged and picked up our furniture and boxes. Filled up and entire truck, provided a shuttle service for the new apartment. Cost was appropriate for the amount of service required for our new place.
Biggest mistake of my life
I beg you do not use this unethical company. If you don't believe me look at the Better Better Business Bureau reviews. They have an F by the BBB. They take advantage of people to the tune of thousands. They took $3000.00 from me and I have nothing but embarrassed to show for it. Please save yourself learn from my mistakes.
Empire Moving Group
Empire helped me move from PA to Poughkeepsie NY over the weekend. Quality team with a competitive price point. Some other places wanted 3x as much because of my "Service Location". Wasnt an issue for Empire.
Great Team!!!
Great team over at empire. helped us move to UT and it seemed like a lot of movers didnt want to go to that area and wanted to be paid way more than we planned on. Empire got everything done at a price we were comfortable with and in a reasonable time frame.
Service
Good team, personal and quick. Didn’t move a lot but all electronic equipment and everything was handled with care
Long Distance Move
The entire Empire team was helpful, knowledgeable and courteous throughout the entire process. This was my very first long distance move, I was not looking forward to doing it, however Empire took the stress and worry away and I was able to confidently look forward to my new job opportunity in Florida. I will always recommend Empire to any family or loved ones who are needing a long distance move.
Helped me through the whole moving process
Andy was extremely helpful. I left things off my original quote and was so scared they would charge astronomically more. That was not the case. They only charged me $400 for adding over 100cf three days before my scheduled move. I was promised a 1 day pick up window and they even delivered with that. I was nervous to use a broker but Empire completely smashed any fear I had. My estimated time of delivery was between 3-7 days and they got here in 5. I really lucked out with this company and would recommend them to any one moving.
Move
I am happy that I chose Empire to help me with my move from New York to Florida. My move coordinator; Eric went above and beyond to make me feel at ease. He took time to go through a full detailed inventory of my belongings as well as called me evenings and over the weekend to answer any questions that I may have had. Customer Service was excellent as well as the move itself was done professionally! I would definitely use Empire in the near future.
Lost my business for good
I learned my lesson never to use a mover again. Empire ruined this experience for me and no other mover will ever get my business due to their poor performance and EXTREME lack of responsiveness. They brokered a deal with a different moving company who had their own contract and stipulations that were NOT PRESENTED TO ME UNTIL THE DAY OF THE MOVE. What was I supposed to do? Cancel the move on the last day available at my old location? Not possible. Their estimate was incredibly low even though I gave very specific details on my items including dimensions. I was quoted 800 cubic feet but it ended up being 1300. Again, what was I to do? Cancel the move on last day before my ease was up? Not possible. This company deserves nothing but horrible reviews.
Need to file a claim for missing AND damaged goods? Good luck, do not expect any help from these people. Multiple emails, and multiple calls only to be put off longer and longer until I gave up. I HATE THESE PEOPLE!
ALSO! They disassembled my furniture but REFUSED to put things back together! PISS POOR! HATE!!!
Recent Move
Phenomenal experience. Hands on customer service. My first long distance move was a success. It was handled professionally and these guys guided me the whole way! Definitely recommend this company for anyone relocating.
SCAM SCAM DO NOT HIRE!!!
It all starts with a low low low quote that is to good to be true. Kyle calls and explains everything and lies to you about what’s going to happen. He then makes you do a direct deposit that you will never see again. They will not take credit card payments so you can’t even fight to get your money back. After your done being lied to and throw away a ton of money someone else calls you to tell you that you have to pay more money or nobody will show up. So now they have even more of my money and they didn’t do anything. I’m promised a call on the Friday before the pickup and nobody reached out. So I called and I’m told the system is down but someone will be there Sunday between 3-5. I was promised early on Saturday or Sunday since I booked this a month early. I then talk to the actually moving company who will be picking up my stuff and he just tries to sweet talk me and feed me more lies about the move. He had no idea how much stuff I was moving or the price I had to pay. There is no communication with empire moving and the trucking companies they use. They only reach out to the customer to steal their money. So I’m told that they would try and be there earlier and would call 30 mins before they come. At 435 no call. So I call and I’m told they will be there at 5pm. At 505pm nobody shows up and I call back. I’m told they are en route and will be there shortly. So I ask for an eta and then the girl comes back on the line screaming at me saying they aren’t coming and they will be there tomorrow morning between 6am-8am. I thought she was joking with me. She said that a worker broke his ankle and “it happens, it’s in the contract.” I had to be out of my house that day and now all my stuff is still sitting there. I get the number for the Forman who was supposed to show up and he said they had a big job at 8am and they were never on their way. He promised he would be there at 6am on the dot to pick up. 6 am comes around and nobody shows up again. I call and he shuts his phone off and nobody answers. I send emails and at 840am I’m told they will be there between 6-8am. I finally get a call around 930am telling me the company called out sick and they were not coming. They now have my money and will not refund me. Stay away unless you like throwing money away. The original quote was $3800. Then somehow went to $5600 because I had more boxes. And an actual quote is over $12000.
Great Experience!!
Super. Very reliable. Very professional. Fantastic service. Very helpful looked after me the whole way through. I will be recommending them to my friends, and I will use them again too.
Use them again
Excellent service. The driver was courteous and friendly. The washing machine arrived safely, and I have already started giving others details to help with a house move.