On this page you will find reviews on the company First Call Relocations from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating First Call Relocations – 4.2 (calculated based on 206 reviews).
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On Site Flat fee.
Since I am local in Illinois I requested your sales people to come to my home to actually see my furniture. I wasn’t looking for any estimates I was interested in receiving a flat fee. I was willing to pay a little bit extra to avoid any last-minute changes. And as planned you guys came out walk through every room in my home and marked up all the pieces I told you I’d be bringing. The price I got was excellent not only was it in line with the other estimates but it was actually better than a few. When the movers arrive to the list was Identical to the ones they put together and there were no discrepancies. The furniture was carefully wrapped in the boxes were packed and loaded up on the truck. I was notified a few days in advance prior to delivery and the movers showed up on time again. I appreciate the professionalism and your company offers and I’m happy to recommend them to anyone who’s looking for an honest company.
Worst experience ever.
This company is unethical and unprofessional. They scammed my wife out of 2200 dollars and provided no service other than excuses and hid behind the fine print on the contract of "natural causes". Be warned. Ellie and Tyler misrepresent their service. Offered no refund or apology for the extra stress.
Great working with.
I’m really satisfied with the service from First call relocations. They were very mindful of my needs and great communicators. There was no point at all when working with that that I felt they were leaving things out or trying to get over on me. We put together a very comprehensive list of my items and made sure every piece that was in question would be packaged correctly. Everybody was very nice and always returned my call. I was required to reserve my move with a portion of the total amount to secure my rate and the dates I desired which I was ok with. When the movers came I had everything ready to be loaded so it was smooth getting out. They are very much in tune with the moving process and the needs of others which I found desirable.
Dont fall for it.
This company is not to be trusted. I was told that my daughters bed, twin mattress, sofa and loveseat, a bar, 4 bar stools, bookshelf, buffet server, 4 seat kitchenette, 6 seat dining, small sectional, tv console, toy chest, 1 tall chest, 2 console table, custom built tv lift, 1 large and small ottoman, 7 piece wicker seating, piano, coffee table, bench, and desk and treadmill. Plus 40 boxes in 1113 cf. Then when they got there all they took was my daughter bed, twin mattress, sofa and loveseat bookshelf, buffet server, 6 seat dining, 1 tall chest, 2 console tables, custom built tv lift, small ottoman, coffee table, bench, desk and only 5 boxes and told me I reached my 1113 cf. Wanted me to pay double the quote to take the rest. Either the sales guy lied or the movers are full of it because that was only 40% of what was promised. They wanted me to pay double the quote to take the rest. On top of that I asked if they wanted me to take the tv out of the tv lift they said no. They took it down the stairs upside down with the tv in it. They threw the custom tetris bookshelf my husband built on top and didn't secure it. I am more than certain the thump I heard as they pulled off was it falling. The 5 boxes contain me and my daughter clothes. So now we are left with no clothes. The bed, bookshelf, tv lift, bench and desk was built by my deceased husband and I explain that and I feel like they didn't care. Now they are telling me maybe a week or two to get my items. All of this for $5000. They took 40% of the items promised and expect me to pay as if they took all of it. I can see if it was 80% of my items. THE WORST EXPERIENCE EVER!!
FILE A COMPLAINT.
I DID. https://www.fmcsa.dot.gov/protect-your-move/moving-fraud.
Reality.
The items they told me would fit the 1113 cf quotes. (Y) made it (N) didn't:
4 bar stools(n), Bar(n), bedframe(n), small bench(y), bookshelf(y), 2 small book shelves(n), 1 buffet server(y), 6 dining chairs(y) dining table(y), 4 chair kitchenette(n), chest drawer(y)1 toy chest(n), 2 console table(y), 2 small entertainment consoles (n), 2 nightstands(n), 1 large ottoman(n), 1 small ottoman(y) 6 piece patio(n), patio coffee table, upright piano, scretary desk, sectional, sofa(n), loveseat(y), 2 end table(y), tv lift(y), 32 inch tv(y) 50 inch tv(n), treadmill(n), 40 boxes (only 5 boxes). Only thing I added was my daughter bed. They said maybe my items were bigger than anticipated. I have not seen a couch or table that would justify leaving 35 boxes, bar, piano, patio furniture, etc. Please don't take this review serious. The rep I had Scott, tried to win me over with family man and church guy talk. Dont fall for it. God bless his soul.
Resourceful.
With all the different movers out there and all the different promotions it’s hard sometimes to know where to start and who to believe. When the call came in from First call relocations I was over my head with paperwork for the closing and stressed out by other movers. But I gave them a chance and heard them out and I’m happy I did. They were different from the others and good at what they do. I worked with them for a few days back and forth until we felt good about our list then I made my deposit. Up until that point I was given various websites to check out them and other companies in question which I found resourceful. It was unbiased access to information so I could formulate my own opinion. All around I found them very easy to work with and transparent. They saved me a good amount of money but most importantly eliminated much stress. Great job.
Caring.
First call did great. Wasn’t sure what to expect going into this because I had a bad experience in the past where the movers really took advantage of me. This time it was the exact opposite. I had a salesman that was determined to make this a better experience. He told me not to Make my deposit unless I was absolutely confident in the service you provided. He was patient and not once pressured me for money. The moving men that came to my home must’ve been doing this their whole life because they carry them self a certain way. I’m not sure if you mention to them My concerns but it was appreciated. I was Not asked to pay for things we didn’t agree upon and my furniture was treated with care. They actually even packed my televisions and packed a few fragile items for me free of charge thank you. I’m glad I took the time and gave them a chance because they showed me that there are on his companies out there.
Dream move.
I Never knew that moving could be so stressful. I had school starting in less than 2 weeks and I still had to find someone to help me move. I went with first call moving company. I’ve been worried if I will fit everything I needed for a good price. They definitely were good on their word. They came and assessed everything I was moving and assured me that it wouldn’t go over my budget, and they would be on time so I wouldn’t be sitting in an empty dorm room. They had little booties on so it wouldn’t track dirt into the house, and carefully moved my furniture I would be bringing with not one scuff or scratch mark. The delivery came a lot quicker then it’s told I’m guessing I was just the last one loaded on the truck so I was first for delivery. I like things simple and I don’t like to be rush or have things complicated and they were able to provide that feeling on top of a great service. I would happily use them again.
No Communication.
I would never recommend this company after my experience! When Andy called to give me a quote, I gave him my storage unit size, which was a 10x10 unite, and he quoted me a price so I signed a contract based on that price. The movers showed up and said Andy was wrong and DOUBLED the rate!! I then discovered I sent important documents on the truck so I have called every day, 2-3x a day for the last 10 days trying to get a location on the truck and an estimated day of arrival and I have yet to get an answer. No one ever answers unless you push the prompt for a moving quote and no one in that department "is able to help". I have left so many messages that I have lost count and I have NEVER received a call back from anyone! Worst company EVER!!
Great Again.
The last time I moved I used first call relocation so there is no sense in requesting information or calling around. I called them direct and begin constructing my estimate. I was really happy with the way my last move went and I was hoping my most recent one to go the same way. They are very organized and professional and extremely detailed in their work. A representative and I went back-and-forth with calls and emails as I walk through my home and told him my pieces. Since I moved with them before I was also able to optimize a discount for previously using them. The movers just like last time came in and started wrapping all the furniture and packing my boxes. As the pieces been on the truck and mark them off my list. The delivery was fast and I was notified a few days prior to the drop off. All-around good company knows how to take care of business.
Down To Earth and Friendly.
Nobody told me when I started this process it would be this complicated to find a mover. Thank God first call relocations was the first company I spoke. They were honest enough to give me a heads up on what you expect and a checklist to follow as I spoke to other movers. Every other company besides then wanted to rush through the phone call just to give me a price. After receiving many quotes and finalizing with first car I understand now how they were trying to cheat me. First call relocations gave me the most overall space and the best overall price. I was able to reserve the dates I wanted as well as the time block I requested. I watch the movers load up my home they were very courteous and careful With all my belongings. My staff may not be expensive but it means a lot to me. It’s easy to get confused when speaking this so many different people so let me be the one to help you and tell you that these guys are a true moving company. I would happily use them again and refer them to anyone looking for a down-to-earth honest and professional company.
Real Deal.
First call was great they showed up just like they said they would. Initially I thought I would do the move by myself but as we got closer it was just out of the question. First call was affordable and very easy to work with plus the idea of me moving furniture just seemed exhausting. The rep I worked with was very friendly and explained to me exactly all the need to know facts about the moving industry. He provided me with websites and links to research companies with credentials and backgrounds. The customer service Dept contacted me before they would be picking up and after the delivery. The movers worked quickly in my house. They left everything clean and there were no holes in the walls or scuffs. I was happy with how the move went in such a stressful time for me and I’m glad to share my experience. They are honest and clean and no foul play.
Happy.
Can’t believe how well the move went. First Call Relocations did a beautiful job. I knew they were a special company from some of our earliest interactions. They were very detailed in constructing my inventory list and took time explaining every line of the estimate. I was unfamiliar with the moving process especially doing it all over the phone but they made it very easy to understand and did not pressure me for a payment like so many others do. By the time the movers showed up we had confirmed our pickup times and I had all my boxes packed and ready to go. The movers then wrapped all my furniture and loaded the truck carefully. They placed all my items in the rooms I asked them to and the move was done. I’m happy I found such an easy going company that can deliver what they say. Excellent all around.
Cross Country.
Nobody tells you what to expect when looking for mover. I learned after putting my information and online and the car started to come in. I spoke to movers from New Jersey to California and everybody sounded great on the phone. I then had to go on a separate website and research every company’s credentials. I found that first call relocations had everything I was looking for. They are in established company with a lot of positive feedback and everybody that works there Is very knowledgeable in the field. We spent many days reviewing the move in anytime I called somebody was there to answer. The movers showed up on time and did a great job loading the truck and protecting my furniture. I got a great pricing and everything arrive the same way I left. I would absolutely use them again in the future.
First Time Move!
The first time I used first call relocations it was for my home this time it was for my office. I thought going into this thatMoving the office would be easier but it turned out to be harder. I had many cubicles office chairs and desks and they came in and broke everything down wrapped it carefully loaded the truck and was on the way. I was nervous to have my office furniture in the truck with households and did not know how they would go about stacking it. I watch them load the truck carefully and I was very impressed. This company has been doing moves like this for many years it just turns out that I was a little nervous with very little time and a lot of expensive furniture to be moved. I’m happy to leave my Feedback and write about my experience for the work that they have done. There are many companies out there but a really good one is few and far between. First call is that company just give a call and see for yourself.