On this page you will find reviews on the company Safeway Moving Systems from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Safeway Moving Systems – 4.4 (calculated based on 530 reviews).
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If I could give less than 1 star I would
The sales lady was great and so were the initial packers, however everything else was poor. The estimates are made over the phone in a very casual manner, then they get to your house and find more stuff and increase the price. The items were well wrapped but obviously were loaded and unloaded many times and suffered damages which were not covered. I got less than 2 days notice on the moving date and less than a working day notice on the arrival time. There are no storage options--if you are not there--too bad. And you need cash or cashier's check. The team that moved us in refused to move existing furniture without a $50.00 tip and were very rude overall. Don't use this company--I did much better packing my own pod and it was cheaper.
Worst company I've ever dealt with
Whatever money you think you're saving, or whatever customer service you think you're getting - turn away now because they're trash to work with. We've tried getting in touch with our rep on the day of the move (as she advised if we had concerns) and have tried since and she never responds. The people that do respond say they'll call back but never do. We got one guy on the phone who said the truck driver wouldn't be able to fit the truck in our driveway after he hit our fence, and then our neighbor had to park it for him. Safeway has been no help and absolute NIGHTMARE. TURN AWAY NOW.
No Complaint!
We ended up getting settled so much quicker because of their help. And the price was very competitive! I really do think they deserve all the praise they've received. They are an exceptional moving company that is worth the value, and most of all, they are focused completely on the 2-customer and making sure the move is as hassle free as it can be.
Fabulous Mover
Get this company because they gave us the best service you will ever find to handle your next move. Two guys packed our entire home in a truck in 2 hours. They were so efficient in protecting all of our belongings. They helped make a difficult move much better!!! Gordon, you have a fantastic team!!! Thank you so much to those movers that helped me move my home. I am recommending this company to anyone who needs hard working professionals. Try them out and see for yourself.
They are a broker
They gave my job moving from Florida to California to a company called MMG Moving LLC in Indianapolis. I don’t know if they are the same company listed in Fort Lauderdale, but I can find no info on them. They loaded my belongings and stored them free for a month in Florida on March 22,2021. I notified both Safeway and MMG on April 8 that my first acceptance date would be April 23. Today is June 3 and I’ve gotten one excuse after another as to why my shipment isn’t even loaded on the truck yet. They had no trucks going to California in all this time? IF I get my shipment by end of this month, I will have been without my belongings for 3 months. If you think it’s because they are low price, NO. Don’t make my mistake, go with a larger well known company.
Well Done!!
We moved from a 2 bed condo to another one both in David. Found the service to be very efficient, and all belongings were treated with care and had no issues with any of it when it arrived at the new destination. They arrived when promised and were timely with the move. Overall a very professional service that I would happily recommend.
Smooth Move!
Have used it a couple of times, always good service, good communication, and reliability, highly recommended. Thank you. Two thumbs up! Keep it up!
Horrible Communication
Going through with Safeway for our move was definitely a roller coaster. Just note that once Safeway receives the 40% deposit, they do not take action in trying to make your move any easier.
Safeway was our first choice because we had called for a quote and Gerard was very professional and promising. Telling us that if we had any issues and problems, that he would be here and the first person we should contact. But that's where the good times end. When our movers had shown up on May 5th, we then realized that Safeway is a broker and they contract out moves, which Safeway never mentioned. So the movers started packing the truck up while throwing boxes on top of each other and having bad attitudes. It was a awful experience. When the movers left, we called our agent who ignored my boyfriend's calls from his phone. We had called 10 minutes later on my phone in which the agent picked up (very suspicious) and explained our experience with the movers. He then advised us to email pictures to him so he could send the email to someone else who could assist. So we sent the email and never heard back from our agent. He had mysteriously "left" for a week and text my boyfriend to call him on Monday. When Monday arrived and we called him, who would of guessed. We got ignored again. So then we got in touch with different agents about our move. It was excuses after excuses. Also not noting that Safeway NEVER calls you with updates. You have to call them first to get them to even contact the carrier for updates. First we were told that our items were packed up on a truck May 20th. We then received a call on May 24th that our goods would be delivered on May 26th or 27th. On Wednesday, we never received a call from a driver, so we called Safeway again to which they advised that our new delivery date would be Friday, May 28th. We still never received a call from the driver on Thursday. We called Safeway again, now our goods will be delivered on Saturday, May 29th. Friday came, we called Safeway again. They don't know where the truck is and they can't get a hold of the carrier doing our move. We were panicking! How can a company vouch for another and not have the communication they need? So now on Monday, May 31st, we yet again had to call Safeway for a update. They advised that the truck broke down, but they couldn't tell us where the truck was. Now that makes no sense. You are telling me that the carrier called and didn't advised on where they were located? That's when we had to get pushy with Safeway because all of their excuses just didn't make sense. So we called and explained our frustration and how we were tired of getting the turned around on things to which the agent told us to call the number on the carrier's paperwork for our move and deal with it (FYI - The number on the paperwork went to a dead number). He also stated that once you go with Safeway, they are no longer legally bind or responsible for your move anymore. Talk about unprofessional! We were pulling our hair out at this point. It wasn't until an hour later that we received a call from the same agent advising that our goods would be delivered on that same Monday around 5. The movers did show up and they had much better attitudes than the previous.
I just don't understand how Safeway operates. How do you become the middleman and not request updates on a daily basis and contact your customer on the updates? It was like you had to call them to do their job. All I can say is you better have really good patience if you want to go through Safeway. We will never go through with this company again.
Thumbs Up!
I've used this company the two times I've had big moves and have absolutely no complaints. They are punctual, hardworking, and very professional. They even offered me a ride to my new place since I didn't have a car. None of my items were damaged, and they even helped me take apart a few items that couldn't fit through the doorway of my new place. When I have to move again, I know who I will reach out to!
Excellent
Excellent service, very friendly and helpful driver - the driver had a few jobs within the day and was quite busy, so make sure you communicate pickup times and be understanding with potential delays! Fantastic. All went perfectly.
Use Them Again
Henry has been super responsive and quick to respond throughout my correspondence. He was patient with me as I was trying to finalize our move date and even accommodated my changes last minute. On the actual move date, the group of guys was incredible! Johnson, and Henry were punctual, polite, strong, fast, and very helpful. They moved our entire house across the city in 4 hours total. They hooked up my appliances as needed. If we move again, I am definitely using this company.
If you want all your stuff to be broken
If you want all your stuff to be broken upon delivery and treated like garbage throughout your entire move, by all means hire Safeway. Honestly you’re just better off selling all of your stuff than hiring this horrible, rude, unprofessional moving company.
Nice Job!
Everything about this moving service is impressive. They were right on time and gave a courtesy call before arriving. These guys are fast too! They had a clear plan when they showed up, and it was executed perfectly! Our belongings were handled with care, and we really felt valued. Nothing but praise for this company!
Fabulous Mover!!
I have personally moved 4-5 times over the past seven years and have used different companies each time, and none of those companies even came close to the incredibly high level of service that I was provided by this company. The 3-man crew got to work immediately and paid very close attention to detail with my personal belongings. The crew was awesome and far exceeded all expectations by a mile. I recommend using this company each and every time you plan on moving because they will do a phenomenal job without any doubt!
Thumbs Up
I chose this moving company based on the reviews. I must say I agree I would highly recommend this company. I was scheduled for an afternoon move but received a call that they were actually able to come earlier so that worked even better! I have to give credit to William and Brian, who did an awesome job. They arrived on time and finished in 3.75h just like I was quoted. They handled my furniture with care and overall they were very professional!! Whenever I do move again even though it will be a very long time, I’m choosing them. Thanks for the great customer service!