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Company average rating Safeway Moving Systems – 4.4 (calculated based on 530 reviews).
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Do not use this company.
Do not trust this company nor the 5 star reviews. I contracted with Safeway Moving System on March 11, 2021. Based on the first available delivery date of May 3, pickup was scheduled by Safeway for Monday April 19 and confirmed on Friday April 16. On Sunday night April 18 I was told the pickup would not occur on Monday. My contract states that I need 48 hours notice in order to reserve the loading zone, elevator, and staff at both my pickup and delivery buildings, which I had also reiterated on Friday. This delay cost $300. Flash Moving & Storage, Inc., the carrier selected by Safeway, were unprofessional in their conduct and handling of my goods. After loading part of my shipment and confirming my inventory, they presented a bill consistent with Safeway’s binding estimated amount, and demanded 70% of the balance due, even though Safeway had advised on Friday that it would be 50%. I called Safeway and was told Flash could demand 70% and I had to pay it, so I wrote the check and loading of my stuff recommenced. Then Flash presented additional documents for my signature including a $700 additional charge for shuttle service at the destination even though the shuttle charge was already included in Safeway’s binding estimate that I had just paid. I asked Safeway to intercede. After some hemming and hawing Safeway reaffirmed that the shuttle charges are already included. Next think I knew, the Flash movers were rewriting the contract that I had already signed to add $700 in new charges. When I protested that this is forgery they voided the original contract and my check and tore them up and forced me to sign a new contract and check. I contacted Safeway. I was astounded when Safeway said Flash has the right to change the contract terms and charges. So Flash, aided and abetted by Safeway, fabricated and extorted hundreds of dollars in additional charges. They then drove off with my stuff in their unmarked truck.
That was the last I saw or know of my belongings. It was impossible to reach Flash and Safewaywas evasive, dissembling, unreliable, and untrustworthy. On May 7 I was advised that my job was loaded on a truck and dispatched to its destination, but that there would be an extra charge of $650 for shuttle service. When I questioned the charge, pointing out (again) that it was already included in my binding estimate, my goods mysteriously disappeared. I have made over 70 phone calls to Safeway and Flash to ascertain the status of my move. I wrote over a dozen emails to Safeway, most of which were ignored. Safeway says Flash is responsible; Flash says Safeway is responsible; no one gives a straight answer. I was told on at least seven different occasions that my goods had been loaded on a truck and dispatched on at least seven different dates (ranging from “yesterday,” to “two days ago,” to “three days ago”). Clearly, those statements are inherently inconsistent and cannot all be true. Each of those statements was accompanied by a different two-day estimated delivery window (“5-6 days from today”). I scheduled and rescheduled the move-in with my building management, as well as rescheduling everything else in my life. I reminded Safeway, Flash and anyone I could get hold of that I needed at least 48 hours notice of any change to secure the loading platform, elevator, and security for the movers. That too was ignored. I also reminded Safeway multiple times that the movers must supply a certificate of insurance prior to move-in, and that has not been done either. To date, no delivery, no definitive answers, and no solutions. Just evasion and excuses.
Just before noon on June 28 I received a message “from moving company” that he has a delivery scheduled for the afternoon of the next day June 29. While I confirmedavailability with my building manager, I called and texted but got no response. I called again.He told me the move has been cancelled. He refused to identify his company or employer. He declined to discuss other delivery dates. Having received no advance notice from Safeway or Flash and having no idea if he was legitimate, I called Safeway. After several long calls and long hold times, Safeway advised at 5 pm that the move definitely would not occur the next day on June 29, June 30 was maybe (the only other available date this week for my building management), and they would call to confirm the next day, which is today. Nope.
It is now 10 weeks since pickup and 56 days past my first available delivery date. Safeway’s contract states that they are legally allowed up to 30 business days so they are in clear breach.
I have no idea where my goods are, who has possession, when or whether I will ever see them again. I conclude that they are lost, stolen, or being held hostage in a black hole in order to extort more fees and ransom.
Thumbs Up!
The price quote I got was normal, considering I was just moving from 1 unit of Lewis to another unit in SC. I have done move alone before but I was busy and also I booked Safeway Moving Systems because I wanted reliable service and needed help with packing. I am just so impressed with their service.
NOT A MOVING COMPANY, JUST A BROKER
California to Washington - $7k
Before selecting this company you need to understand the role Safeway Moving Systems will play in this process. Safeway Moving does not have employees that will be performing this move for you. They are just a broker that will be contracting out this 'job' to 2 random guys in a truck the day of your move who know nothing about your move and have no relation to Safeway Moving company and are just taking a % cut of the total cost. Overall it was a much worse experience than i was expecting. Here were the issues:
Bad Timing/Scheduling: I told them I needed to be out of my apartment 100% by end of day Friday. They can only give you a 3 day pickup window so we made it Wed-Fri and scheduled the move (have to give a $2,000 deposit to schedule with them). They never zone in on a date/time they just leave it as a 3 day window and you have to wait for them to show up. Then on Friday they tell me they are running late and won't be there until Sunday! I tell them that I will look at going with a U-Haul because i have to be out of apartment end of day and they tell me that i would be forfeiting my $2k deposit because the fine print of the contract says they have 2 additional days in case of 'emergencies' (?). So you are backed into the corner and just have to deal with it.
Bad Estimate / Increase the Price on You Day Of Move After Deposit: They had quoted me for $5,500 which is already pretty steep for less than a 1 BR (no living room furniture, just one bedroom worth of stuff). They said this would cover bedroom furniture + 40 moving boxes. I said i would have much less but they said this way it would be covered and would have some breathing room which made sense. Then the day the guys finally show up they take photos of your inventory (without measuring anything) and send to their 'dispatcher' who tells them that now the price is increased by $1,200 to $6,700 (remember they already have my $2k deposit at this point so i am really backed into the corner and can't do anything). So i probably had 50% of the amount of stuff we estimated and yet they increased the the price by 20% on me day of. Not to mention was the last 'job' in the truck meaning when the truck shows up there were already 3 other peoples stuff in the massive 24' box truck so it really didn't even matter how much room my stuff took up because mine would be the last in and first out and wouldn't stop them from picking up anyone else's stuff. So they jack up the price on you just because they can not because it makes a difference.
Then the actual move, they broke/shattered a mirror, didn't wrap my framed wall art and scuffed up the edges, scuffed up my nightstand, etc. Most boxes had the corners smashed in so you gotta really pack the boxes well.
If you are expecting this kind of service and have done this before than you will probably have an OK experience. However, if this is your first time moving and have any sort of time or budget constraints it's most likely going to be a pretty bad experience for you unless you get lucky.
$6,700 for 1 hour of labor on each + transport? Probably not worth it. My advice would be to Rent a U-Haul and hire some labor on each end of the move. Less stress and more cost effective.
Great Experience!!
Safeway Moving is a kind of Moving Company that cares about its customers and takes pride in its work. The owner Dimmy is not only professional but also very friendly and responsive. Easy to deal with and excellent customer service. If you are looking for a great moving experience go with Safeway Moving! These people deserve all the good credit and they make a great peace and smooth ride without any problem.
Havent even picked up my things and I already regret my decision
Unfortunately my move is not off to a great start…and it hasn’t even started! We are less than a week away from moving across the country with a newborn child and a senior rescued dog and Safeway Moving Systems has already made this move more stressful and unpleasant than it needs to be.
After not hearing from the company after submitting the first installment I called to follow up, ask a few questions and see if I could secure or voice my preferred moving date. Unfortunately I must of caught my sales rep on a bad day because he was extremely rude and unhelpful. After I realized there was a HUGE miscommunication on the window delivery, I admitted it was my fault for not checking and I could be a little flexible but the last day of my delivery window was going to be almost impossible to do…again moving with a newborn baby and senior dog makes things a little harder to just have a 24 hour window of pick up and again my sales rep responded with an ugly and accusatory attitude then mentioned how my move was a “minimal amount move” and that it was a “low priority”.
After a 4 min phone call my trust was completely broken with the company I am supposed to trust my entire belongings with? I then asked for the sales rep to be removed from our account and was told dispatch would call me the next day. I have still not heard from anyone in the company and honestly I think any communication at this point will be smoke and mirrors.
I am EXTREMELY dissatisfied with this company. If I booked 3 months in advanced how and why is it that you can not be more flexible to my (the minimum amount paying customers) schedule by one day and only offering within a 24hr window notice for pick up even though the contract I signed (which you reference a lot) states I will be give a 2-5 business day notice?
Thumbs Up!
Safeway movers helped us move to our new house on Saturday 17 April. Wow, what an awesome team! Mekedi and his dudes were efficient and extremely helpful in moving our house, and at the same time, they were polite, courteous, and professional. They were conscientious and careful with all items ([particularly our piano), and everything was received exactly as it had been sent. Highly recommended!
I got out lucky and alive.....an exception?
In the end, the Chicago pick-up and New York delivery were both within the promised time windows. One bureau leg was broken but repairable, and some inexpensive lamp shades, towels, lamp, bedspread, and dishes are missing, so far. The cost was roughly $6500, and the on-site crews were knowledgeable and courteous, whom we tipped accordingly.
Still, it was one of the worst consumer experiences of my life, in terms of service-provider communication, transparency, and accountability. This was three very stressful weeks, requiring frequent calls, double-checking, corrections, and hand-holding.
One factor in my mover selection was a contractual agreement to store the belonging for up to thirty days for free, if the destination apartment was not ready yet for delivery. When such storage for just four days was a possible scenario, because my building freight elevator has been so overbooked, the delivery company outright rejected that, implying that it would not honor a contract which it did not sign, even though it assumed my move and corresponding payments.
From what I have experienced firsthand, read on many consumer-review sites, and been told secondhand, even brand-name interstate movers have devolved into simply brokers feeding random contractors. Generally, no company performs all the pick-up, transport, and delivery stages of a move order in a continuous, single-handed chain of custody.
Instead, these movers typically sub-contract a local labor company for pick-up, an independent trucking company for transport, and another local labor for delivery. Given so many unaffiliated parties, nobody is really in charge or accountable about communication, scheduling, property tracking and security, customer service, issue resolution, or claims recovery. If anything goes wrong, each sub-contractor points a finger at the others, if any response at all. Indeed, customer service tends to be just over-filled voice-mail inboxes, even during business hours.
Note that most of these brokers lack true business addresses; they are empty corporate shells which use dummy addresses in the Contact Us sections of their websites. Most of these parties accept only cash or US Post Office money orders------not even bank money orders or cashier checks. No credit cards, usually, to skirt no recourse.
According to my building manager, one family has been waiting for over thirty days for its belongings, without any clear sign of where they are, who has them, and how they might be delivered. At this stage, neither the broker nor the sub-contracted parties will even respond to the family anymore. They are onto their next "jobs". Total silence, hence loss. Another resident lost all her belongings, too. She then filed a claim, having paid a steep premium for "full replacement value" insurance. Well, as typical, no adequately capitalized, independent, reputable insurer exists to pay her claim. Worse yet, the mover stalled her for weeks, and now has said that original receipts for all her belongings must be filed within a few days, or the claim irrecoverably expires. So, who keeps original receipts for everything? The so-called insurance is mainly a cash-generating hoax.
My lost box was labelled clearly with the destination address and contact details. However, I am confident that nothing will be recovered, as neither the pick-up, transport, or delivery sub-contractor has any incentive, end-to-end control, or accountability to return them, even if found. My e-mail to make a claim has been effectively ignored. Fortunately, the contents had no sentimental value, and are cheap to replace.
Lesson: If your destination address is ready to receive belongings, just ship more effectively and cheaply via Fedex.
If you Google the names of positive reviewers for either their purportedly old or new places of residence, you suspect that these people often do not exist, meaning fake reviews to bury the real but very negative ones. By the way, my objective but damning initial review was deleted. If the site is packed with apparently positive albeit fake reviews, such moving companies may be more likely to advertise there, in my opinion.
Fabulous Mover
100% recommended, I recently had an out-of-state move, and they were very careful with my belongings, the packaging was perfect everything arrived at its destination in perfect condition, Michael and his team are very professional, my brother who had used their services before He recommended them to me and I am super happy to have followed his recommendation, if you are looking for someone professional to make your move, safeway Movers has it all, inside and outside the State.
I had the worst experience with Safeway
I had the worst experience with Safeway. Safeway is just a broker who outsources the pickup up and delivery to different companies. I dealt with Safeway for the quote and scheduling the move, then with a company Febex for the pickup, and are currently dealing with Prime Relocation for the delivery. There is no communication between these companies. Febex showed up and without actually loading up the trick, increased the quote to DOUBLE. My husband had to leave work to supervise them for 5 hours and they reduced their quote. But still told us to give them a hefty tip in order for them to remove line items from the charged amount. We felt like we were being taken advantage of. I am still working with Prime and that has been very difficult and frustrating. They called to get half of the remaining cost but have not been able to get them on the phone to schedule a delivery. Even after I mentioned that I had a family member who die unexpectedly and needed to know when to expect our delivery so I can plan to participate and help prepare for the funeral. I have sent numerous emails and my calls are going straight to voicemail. I have not heard from Safeway since a few days before the movers came. This has been a nightmare experience. This company should not be recommended to anyone.
Well Done!!
Jerry and crew did an amazing job! Fast, efficient, and not a single item was damaged in any way. Arrived right on time and got to work immediately. I moved from NY to NC, and everything was completely done in 3 hours, start to finish. I highly recommend their services to anyone looking for movers. Highly skilled group and super easy to work with. The price quoted is what I paid; no "on the spot" charges you hear horror stories about. Moving is always stressful. They made it that much easier.
Excellent
I had a lot of variables of stress going on, and they covered all areas for me and made me feel confident in something that was really stressful. And I highly recommend the crew from safeway movers. treat them good, be respectful and communicate well, and I think you’ll get five star results like I did! absolutely impressed! I will be moving more of my Homes all across A with these guys. They got my business for life!
Good Work!
Have used safeway movers twice now and would not hesitate to give Ben and his crew a fantastic reference. They were careful, courteous, and took the time needed to do a great job. All fragiles wrapped and protected, loose items bundled, floor runners used, and everything put in the proper place at the destination. Truly went beyond what I was expecting!
Great Service
Just wanna say how impressed I was with the quality of workmanship from this team from safeway movers ad Gerald was the crew chief and was very communicative the whole way, these guys are top notch kind of guys incredibly, logical, efficient, organized. I think these guys did a fabulous job on moving my tiny home. Recommended to all.
Fabulous Mover!
John and Alfred did an amazing job moving me into my new place. They were very professional, courteous, and super organized. I would highly suggest if you are looking at moving to have this 2 guy crew moving you. I had 3 hours, and they completed everything in 2hrs and 15 minutes and couldn't have asked for a seamless transition. Thanks again to safeway movers and also the owner Alfred, for the short notice of having me moved.
Well Done
Used this company this past week and as usual was nervous about the move. They showed up exactly on time as well as confirming the appointment 2 days prior as promised. I found them to be very trustworthy, personable, and capable of following through in a friendly and professional manner. I would 100% recommend it to anyone and will definitely use them again.