On this page you will find reviews on the company United American Moving from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating United American Moving – 3.3 (calculated based on 136 reviews).
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Wonderful Service.
I had to move to stevens point WI from Kalamazoo MI in short notice to start my Ph.D. candidacy and United American was the first company I called and to my amazement, I didn't have to call anyone else. The quote I got from Esther was well within my budget only cost me $1250 but above all her joyful attitude made all the difference.
Awesome !!
Jaime was awesome with customer service !! Maxwell was the salesman as. Really did an awesome job as well ! Please share them for great quality work .
Awesome movers.
United did an excellent job with my move today from a storage unit to a townhouse in Spring Garden. Communication was consistent throughout the process and prices were competitive. They arrived at the storage unit exactly at the time promised. I had 2 guys for the move and they were very helpful, fast, and efficient- the whole move with contents for a 2 bed 1 bath place took 3.5 hours. I'm very happy with our moving experience and highly recommend United American Moving!
Fair quote and kind customer service.
Going with United American Moving was the best decision that I could have made. Esther from customer service kindly answered all my questions and concerns which left me with peace of mind. Paul was able to give me a reasonable quote when it came to estimating my furniture. I highly recommend United American Moving and I would definitely use them again.
Horrible Experience.
My experience started off great. A guy named Tyy handled everything at first (took my inventory, gave me an estimate, took down my desired delivery date, etc). As I get closer to the move date, they switch me to a guy named Jordan and this is where things started to tumble. We did another inventory walkthrough and I realized I left off some items (broom, mop, added 5 large boxes, small nightstand, and a vacuum cleaner). I originally told Tyy that I had a queen bed. Turns out, to them, that means only a mattress and does not include the box spring or frame so I had to add those items as well. That added another $1300 to my estimate. I didn’t think that sounded reasonable so Jordan suggests that I leave my items behind if I don’t want to pay for them. After some unpleasant back and forth, I agree to the price and pay another deposit. Jordan assures me that they should be able to move me on the first day of the December 22-23 window and that someone would be calling me on Saturday December 21 to confirm. On Saturday, After no one called me, I called them around 2pm. Customer service tells me that they won’t know until between 4-6pm when someone would be coming. This is less than 24hours before my scheduled move. 5:30pm comes around and no one has called me so I call again. They then tell me that no one can come until Monday December 23 between 9-11am. The driver calls me on Sunday and says that he cannot come until 2pm Monday December 23. On Monday, 2pm rolls around and there is no sign of the driver. I called him around 2:30 and he says that he is still an hour away. He did not arrive until 4pm. Then, he starts to tell me about all the additional fees. Those fees included: a $300 “long walk” fee because my apartment wasn’t close enough to the exit door, a $50 box for my tv, another $35 box for my other tv, 2 $75 glass crates for my mirrors, another $35 glass crate for my coffee table glass, 5 separate $30-40 charges for boxes for my pictures. I wouldn’t be so upset about this if they weren’t literally boxes from Home Depot that you can buy for no more than $10 each. My move ended up being more than double what I was originally quoted. Granted, a small portion is due to me leaving out a few items from inventory. But it doesn’t end there.. I told them I would be available for delivery on December 29 which was my move-in date. No one had contacted me between December 23 and 29 so I reached out again to see when I would have my things. The driver said he would not deliver until sometime between January 3-5 because he wanted to spend time with his family. Understandable. So after I spent a week in an empty apartment, I had to call again on the 4th because no one had contacted me about when my things would be delivered. The driver says he would be there on the 5th between 12-2. In true form, he didn’t show up until 4pm. Several of my boxes were completely smashed. Many of my kitchen glasses were broken. The screen on one of my tv’s was shattered. My wooden coffee table appears to somehow have water damage. My swiffer mop is broken. My broom is missing. I called both the driver AND United American (separate companies) on Monday Jan 6 so see about insurance/reimbursement of the items. The United American rep had no idea how to go about filing a claim and said she would call me the next day. The driver said he would call me back in 2 days. It is now January 13 and I have not heard anything from either of them. I strongly advise against using this company.
Smooth Move!!
I could not be happier with the service I received from United American Moving. Mya in customer service really helped me out with getting everything ready for my move. She was very patient with me when I did not understand how I should wrap my furniture to prevent damage during my move. The price was great and I will definitely use them again if I ever have to make this move again in the future!
Awesome crew.
I hired American moving they were very reasonable with the price they charge me 1500 which was 500 cheaper that the first company I called. Paul and his crew took the extra time packaging my furniture up and nothing got broke that's guys will definitely use again.
This is an excellent company!
I used UAM for a move from AC to LA and the moving cost was about $2,000.
I was given exceptional service by Mya and Forest.
The movers handled my items with the utmost care and were nice and very professional.
All in All, I had a good moving experience and would use UAM in the future.
Outstanding performance from UAM company!!
Jaime in customer service really helped me out through the whole process. Great prices and hospitality! Definitely will come back in the future!
Very Bad Experience - Got cheated.
This Mover is actually a broker in my case. Estimate given was very less (i gave all item in details for quote) and finally I end up paying very high amount (at least for me) to the actual mover came, which I was not planned at all. And I was in a last moment in leaving the state. I was not having any other go, than paying the actual mover asked money. I tried to contact United American Movers (Person who gave me quote and talking to me till the moving day morning), but the phone number was disabled, and tried to reach to the customer service, no one was picking the phone for long time, and finally they took the phone and told they cannot do anything, and I have to go with the actual Mover who came. And regarding the mover who came for pickup, only one guy came with small Bugdet Rental truck. And that guy took the whole day to move the things, and even damaged the items. And same happened while delivering. They damaged the items. And regarding the cost also, very high. I advice not to go with this Movers, just because they are offering very less quote. Even after I gave all my item details, United American told it will need only 197 Cu.Sq Ft, but the actual mover told it will need 900 Cu.Sq.Ft. Just assume the difference in estimation.
Horrible.
They don’t tell you up front they are a broker. Once I found this out I let them know how irritated I was. They do NOTHING for you. All they do is give your business to a real moving company. They lowball the estimate, and then more than double what they originally quoted you. Save yourself the time and aggravation. Find your own movers! I would give no stars if possible.
Quality.
I had a pretty good experience moving with this company. I wasn’t prepared to do anything. I gave them a quick call to see the price difference and it was the best one and spoke with Kori.they helped me move and got all my items delivered safely. What more can you ask for?
Dont Think Twice About Another Company This is The One!!
Very efficient, answered all my questions, Kevin works very hard and was extremely careful with all of my items. Totally dedicated to work to the customers satisfaction.
Excellent Move and Service.
United American Moving is the best moving company around! They answered all of my questions and didn’t hesitate when I made a special request during my move. The entire staff is friendly, professional, and knowledgeable. They’re the Best!
Great service.
I called and got a review from Manny. All went well and I was pleased with the quote.when the guys showed up they were very professional. They wrapped up my furniture and got done with the move quickly. I recommend this business to anyone looking to move in Florida.