On this page you will find reviews on the company United American Moving from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating United American Moving – 3.3 (calculated based on 136 reviews).
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Best Moving Company I Have Used.
These guys make moving so easy, seriously. I contacted a few moving companies and United American Moving was the quickest to respond. They offered me the most reasonable and fair quote. Getting in touch with them was easy and all of my paperwork completed was a breeze.
On my actual moving day, the moving crew showed up on time and were super professional. Overall, I had a great moving experience with these guys and will be using them again in the future. I highly recommend them!
Seamless move and a happy customer.
The process of moving is something that gives me slight dread. I am very impressed and relieved at how stress free it was using United American Moving! Efficient, timely, took thoughtful care of my items, and affordable for the work done! Consider me a returning customer in the future. Thanks again UAM!
Jarrel.ely89@gmail.com.
I Had a great experence with this company ver profesional & worder in a timely manner. I recommmend this company.
Great Company.
They were extremely helpful and very reliable the move. They were prompt and nothing was damaged not even a tiny scratch. Great company, definitely recommended.
Phenomenal.
This is by far the best company that is out there. Customer service is the most important thing. Hope them all the best for the future. Thanks guys. Made my life easier with this move.
Local miami.
I needed a set of couches delivered to me and it was super easy and cheap specially the time frame that I needed it to be done great job professional guys keep it up, recommend.
Highly Recommend!!
This company are so efficient and professional. The movers were very careful, friendly and fast. They made my moving process to ny super smoothly. I cannot recommend them enough. Definitely worth every penny. Will hire them for my next move.
Fraud.
FRAUD, MISLEADING, RUDE !! I have never ever written a bad review for anything but they were horrible. Many things went wrong when I moved with these guys (I will not call them a "company" because that term have some dignity and these people don't). These are just brokers who play in between game with you and the actual moving company.
1. The guy on the phone (Archie) lied to me about the estimate to get my contract. On the basis of my inventory, he made an estimate of around $1800 with some verbal drama of saying that he has added space for little more. The actual cost that I had to pay, on the basis of my exact (I mean EXACT) original inventory, was around $2500.
2. I clearly told Archie that my destination neighborhood may not accommodate large truck..as his usual misleading way, he said it won’t be a problem as my stuff is not that much and a smaller truck will be used. Guess what !! the moving company brought a large truck and I had to pay $250 extra (total around $2800 instead of $1800 that were told to me).
3. Archie told me that my stuff will take around 3 days to transfer. So, I booked my air tickets according to that. The stuff took 5-6 days and my family had to live without anything.
4. If you try to call Archie after you have signed the contract, the customer service will intervene and will be thoroughly rude to you.
5. They had no clue about the pick-up date and time as well delivery date and time until the actual day when it happened.
After I signed the contract, I got a slightly better offer from another company (in less than an hour). I stuck with them to honor my deal even though I could have legally cancelled the contract. I guess they are not deserving of the honorable deals.
So, if you want your peace of mind to be obliterated while moving, end up paying way more than what you are told and be deceived by a group of individuals, this is the right choice for you. I am a student and have a tight budget and schedule. I really wished I had time and resources to sue them. Please stay away from them even if it means paying little extra to another company.
Huge Bait and Switch Ripoff!
They told us our stuff would be in the Erie , PA area 10 to 12 days after it was picked up on Aug 6. The actual trucking company told us on that Aug 18 it was still in Florida!
They said storage after 45 days would cost $240 a month; the trucking company said it will be $650. We are fed up with their lies and their bait and switch tactics. Chase is the salesman who made me these promises. When I started having problems, I could not contact him anymore; he had us on some sort of call block.
I gave Chase an exhaustive list of our items and boxes for the move and they gave me a quote of $3992 from Florida to Pennsylvania. It ended up being over $5500 once the truck driver took inventory!
Be warned this company is NOT a trucking company; it is a middleman or broker who charges almost $1000 of what you pay just for their "service" hooking you up with a trucker. Don't be scammed and fall for their lies! I do not personally feel their are legit.
United American Moving.
Run fast in the other direction!! United American Moving provided great service when signing me up with a contract to place a partial load on a moving van from Michigan to Massachusetts. Once the contract was signed, things fell apart. UAM turned my business over to its “sister company” American Home Relocation. AHR contracted the work out to independent drivers who used rental trucks. When these workers arrived, business cards and identification were not provided. Schedules were not maintained. Nobody was able to tell me the location of my belongings from 7/31/19 to 8/18/19. Both loading and unloading were done in the dark. No bar codes were placed on boxes as stated when signing up. Transactions were in cash with no receipts provided. A desk leg was unattached upon arrival. Furniture and boxes were lost. Disassembled items were not put back together upon delivery (the contract stated this would be done). I tried repeatedly to talk to the supervisor Jamie in United American Moving Customer Support. The office staff members were very creative in saying why she was unavailable to talk to me; I also was disconnected on numerous occasions. When I managed to speak with someone in a dispatch office, the background noise was very loud and dogs were barking— making it difficult to hear. I would received conflicting information. At one point I was directed to the West Coast Manager. Guess my belongings traveled from Michigan to Massachusetts via California.
Awful. the worst. Don't do it. if I could rate -10 I would.
Hired this company to move from Ohio to Michigan. *Initial phone process was professional and seamless.
Day before the move ( Sunday evening ) we got confirmation of arrival time from an individual very hard to understand. Unbeknownst to me ,United American had subcontracted with :Direct Movers, 3221 Bergline Ave, 2nd floor, suite Z, Union City , NJ 07087
Moving day, they arrived on time , in a UHAUL truck. Foreign speaking gentleman , he had no prepared paperwork. He came into my home, announced : "this is not much of anything to move, this is nothing, I thought I was going to have work to do?".
He then asked to sit on my sofa, looked around ,sized up my space and belongings and told me there would be additional charges . He attempted to have me sign blank invoices as I filled out the paperwork with pertinent move information. He continued to try to tell me the estimate was inaccurate and if I did not pay his additional $ 500 ,the scheduled 4 hour drive to Lansing would take 2 days. When I told him to leave, his services were not needed, he told me he had to call his superior. I suggested he put his supervisor on speaker phone and "we" could discuss. he exited to speak outside by his UHAUL. after 20 minutes, he agreed to the price I was expecting. He then requested that he be paid the remaining balance with a cashiers check upon delivery in Lansing. I had been told half of remaining balance was due on pick up and half on delivery,personal check and money order were acceptable forms of payment . When I asked who the check should be made out to, he suggested leaving it blank. I declined that option and he suggested making payment in cash. Again , I declined. He finally said Direct Movers.
Upon arrival in Lansing, he tried to get an additional $75 for each flight of stairs from my son . My son refused . These are dishonest and untrustworthy people
This was an unacceptable experience. I did not know my job was going to be subcontracted . I do not recommend working with either of these companies , ever.
Ripp off artists.
United American Moving is a broker. Their original quote for cross country move was for $5600. Three days before move we informed them of additional items and we were quoted $7300. No communications from these guys unless we started conversation. Day of move called to see where truck was, got a call from actual mover, Virgin Moving, they were clueless as to particulars and showed up a day late, quoted us $10800 for the move. Yup, move double from first quote.
Did not use them, needless to say. Owner of the company, Dan, refuse refund of original deposited, $2300. RUN AWAY FROM THESE ROBBERS!! Doing move with UPack, 28 foot trailer plus delivery for $5500. Steer clear of United American, you'll thank me.
My move.
My advice is get a lawyer, you will need one when your done with this business. This was the worse experience I have had moving in my 34 years of business and moves. Put down a $650 deposit. packed myself and had more boxes than I thought so I called Archie (salesperson) and he said no problem just provide another $200 DEPOSIT. Terms were 1/2 @pick up, 1/2 drop off. Moving company was different than United American Moving. 1st red flag. Pick up was scheduled for 6/20 and occurred on 6/21 and I had to pay 1/2 up front which should have been $989 according to UAM quote. Wrote a check for $1,387.29 2nd red flag.Expected drop off on 6/24. Drove to receiving location rented hotel, no delivery. Stayed in hotel 3 days waiting incurring additional expenses. Moved into empty apartment and incurred additional expenses due to no pots/pans, plates to cook with. Called multiple times to United American Moving getting the run around from " customer service". Their response to my question of "where is my furniture?" was "By law we have 21 days to deliver" great customer service not. Days passed by continuing to get the run around, asking to speak with the owner (not in the office), put on hold for long periods of time, put on hold and then hung up on. Spoke with supervisor Jamie and got the same run around. Promised to call me back on 2 occasions and never did. BTW their 21 days are not the days you and I would count days. Exclude pick up day, holiday and weekends.Furniture finally arrived on 7/28. Yes you read that right - over a month without furniture. To top it off they delivered on a weekend Sunday. Had to get a money order for the final payment - $1,384.29. So with the 2 payments totaling $2,768.58 +"deposits totaling $850 for a grand total of $3,618.58 from a quote of $1,978.16. To sum up United American Moving charged me $850 to call another company to move me and missed the original quote by $1,640.42. I have contacted a lawyer to see what my options are for a lawsuit. My advice - DO NOT USE THIS SHAM OF A COMPANY. I will post my review here, at the better business bureau and on Angie's list.
Professional Moving Company.
Excellent Professional Moving Company! They made my moving experience extremely quick and were very conscious of being careful with all of my belongings. I highly recommend United American Moving if you need your items moved!
Amazing movers.
A friend recommended I call these guys for my move since it was going to be a long distance trip and I am so happy I did, I want to recommend them to everyone!! They were affordable, fast, and professional. Not to Mention very careful with all of the furniture. Thank you guys!!