Alliance Moving & Storage LLC

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1. Great Company.

   The best company if you are looking to move! I used them three times this year, and they're always professional, quick, and very efficient. This company have an outstanding customer service, Will never have anyone else like them!

2. Terrible Experience, sketchy company!!

   They company fraudlently charged additional fees for services they did not provide. I was charged an "origin" fee at the last minute do to additional items that they would not let me add on until 2 days before the move. The reasoning for this extra $500 charge, paid directly to Alliance, was because they needed to send an empty truck. On moving day a half full truck came and they strapped items to the outside of it. Alliance did nothing to help with this, they work with sketchy companies and will provide no asisstance or take responsibility for the services not provided that they charged for.

   

3. Overall good experience.

   They were on time and the move was handled promptly. I was informed when they were going to be here to pick up the furniture and the carton boxes and when they were going to deliver it. They made me aware of everything in advance, and it was a good experience.

4. Effortless move this week!

   Roger and the team were efficient and courteous. They got my job done before the estimated time to be finished, and even helped us disassemble and reassemble some furniture. Everything was delivered in good shape and I plan to use them again.

5. A Class Movers.

   I called Alliance Moving & Storage for a short notice move. They were able to do and sent a quote right away. My moving team was one of a kind they are probably the most professional and hardest working team I've ever seen. They had me moved in below the estimated time, and even assembled all my beds. Incredible customer service from start to finish.

6. TX-to-AR Move.

   I wish to file a complaint against Seven Stars Movers of Garland TX that you contracted for my recent move.
   
   The Owner and driver (Arvie) leased a 26 ft truck for our move, which from my research has a maximum storage capacity of a little over 1800 cubic ft.
   
   When he conducted his on site estimate, he calculated an additional 1254 cubic ft., to the original estimate of 1371, for a total of 2625 cubic ft. The total estimate was over the storage capacity of the truck!
   
   At the time, I didn’t realize the truck capacity, but still argued his figures. This individual became rude and abrasive and threatening to stop the move, and was wanting a cash form of payment within 2 hrs or he will stop loading.
   
   I was aware of the payment requirements from conversations with Sam Roth at Alliance. Arvie continued to threaten to stop the move, I told him that he had backed me into a corner, and I obviously needed to continue the move process.
   
   This individual was the most un-professional person that I have ever had to deal with.
   
   I worked with Ciara at Customer Service and argued with her about the same, and she said she trusted his judgment. Again, at the time did not realize the storage capacity until later.
   
   So I made a $10,000 wire payment, the ORIGINAL TOTAL ESTIMATE was $5181.
   
   Upon delivery it was demanded that I pay the drivers the remaining balance in cash. In my opinion, that was not acceptable, and I chose again to wire directly to Alliance. The wire transfer was submitted about an hour prior to the arrival of the truck. Upon arrival, the wire was still in Pending Status, and I provided a copy of the wire to Ciara at Customer Service. Arvie called my wife and began yelling and berating her, about payment! I was working with my bank to expedite the wire, even though I provided a copy to everyone. According to Alliance, they needed the transfer to be received. After a couple of hours, finally got the wire processed and by that time both Alliance and Seven Stars Movers are demanding Extra Time payment for the drivers because they had to sit for a period of time, all of this was out my control and no one was willing to be flexible.
   
   Needless to say, I have made multiple attempts to contact Customer Service at Alliance with no results. Long wait periods, unanswered messages etc.
   
   This has been the most stressful, exasperating experience for both my wife and myself.
   
   I will hope and pray that Alliance take action on this company’s actions, not to say, some needed improvement in the Customer Service area.
   
   At this time, Im requesting a refund of the overages, based on the full use of a 26ft. truck with a maximum capacity of approx.. 1800 cubic ft., which at this time has gone unanswered by Alliance.

7. It was a great experience.

   The crew showed up on time, handled my things with care and even took whatever extra things I had. I didn't have to move from my spot. They completed the process within that time frame and I ended up paying less than I was quoted. I will use them next time and would recommend them to anyone.

8. Scam.

   My husband and I called and spoke to a salesman who convinced us to book with Alliance Moving and Storage. I wasn’t sure of what date I wanted to move but I told them anytime after July 19, 2020. He said how about the 25th(Saturday)? I said let’s make it more like Sunday so my husband could drive 5 hours to help me out. They said they had a truck in the area and could pick up on 25th. We agreed and paid them 1/3 of the overall price of $6400.
   
   The next day we called them back to cancel because we found a better deal. They canceled the job but they said that they didn’t have to give us our money back because it was canceled within 14 days of the pickup date, according to their contract. We kept calling and writing emails and they kept making us think that they would refund the down payment. But the never payed us, even though we canceled the day after the initial contact. Please don’t use Alliance Moving and Storage. They knew what they were doing when they suggested the moving date and then scammed us out of $1941. Not easy money that was needed to move.

9. Best Moving Service!

   The moving crew came ready to roll from the moment they walked in my front door. Everyone on their team was professional and efficient. Money well spent in my book. I would definitely recommend them to anyone thinking about hiring a moving company.

10. Doubled price, dropped stuff, two weeks late delivering.

    HORRIBLE! Doubled price 18 hours before pick up. I saw them roll my sewing machine down the stairs and drop another box down the stairs, chucked and said "not marked fragile", saw my mattress dropped off 2nd story balcony. Had to repair a broken electrical plug likely destroyed by pulling out a/c. No communication before move or after. No contact til day before move, then doubled price. No contact about delivery; after lots of calls from me, they were two weeks late on delivery. They never called me, I had to chase them down to get my belongings. Haven't had the opportunity to check for damage, that will take time.

11. Services.

    This is the 3rd time we hired Alliance Moving & Storage for a move. The moving team on our latest move, was very pleasant, timely and extremely helpful. They did all the packing and not a single item was damaged. We'll be calling them again for our next move.

12. Will not go through a broker again.

    I did not know that Alliance Moving & Storage was a middleman during the time of booking. They do not make that very obvious on their website. In looking closer at the contract that I signed and in the fine print online, they do specify what they do, but as a first timer moving across country on my own I did not know. I learned my lesson in trying to save a couple bucks and the stress was not worth it.
    
    Their motto is "Moving can be stressful. We can help" but this company was the source of all of my moving stress. When speaking with my moving coordinator Frank Jackson (who never emailed/called me back after getting my money) I told him that I'd like my things picked up Friday, 9/25. He said that Alliance gives a moving window of two days and that typically they arrive on the second day. Great, a window of 9/24 - 9/25 it is. Frank said I would get a call the Monday of that week to confirm which date the movers come. No call, so when reaching out to customer service I'm told they come on Thursday 9/24. Sounds good.
    
    That Tuesday, I do my quality assurance call with Thomas Hoffman. Thomas has been responsive and helpful throughout this ordeal and I have no negative feelings towards him. As it turns out, with some extra boxes and my specialty bed disassembly my quote went from ~$2,800 to ~$3,900. I didn't even blink at the change because this is still a very affordable rate for almost 3,000 miles.
    
    Wednesday morning rolls around and as I am preparing to finish my last 5% of packing (while WFH), the moving company calls saying they're coming today. So much for a 24 hour notice! I asked what he meant since this is a day earlier than the first day of my moving window and that I was not ready. He basically said that I just have to deal with it and pack while the movers start loading the truck. This really screwed my plans because I had intended to bring my cat to a friend's house and also had a therapy appointment on Wednesday which I had to cancel and pay out of pocket for. My cat got to stay in the bathroom for five hours while the guys worked and I lost $100 for a call with my therapist that I could not have. Plus the last-minute hysterics of throwing things into boxes hastily because I did not have time to adequately organize before they showed up. I had not had a panic attack in about a year, but Alliance welcomed that feeling back to me this week.
    
    The worst part is the inconsistencies and miscommunications between broker and vendor. I signed a contract with Alliance saying that wrapping of furniture is free of charge, yet the vendor tried to charge me for that. When I pushed back, he helped me out because I had been nice to them. Alliance also told me I pay half at pick-up, half at delivery. The vendor wanted a 75% payment on pick-up. The vendor also tried to charge me for the elevator service (I'm on the 5th floor so we used the elevator to pack my things) and I just kind of stared at him. What? What I've found is that Alliance makes generalizations about what is included, but the vendor will try to charge you for extra things the day of.
    
    Oh, that's not all! The Alliance booking system somehow became compromised, so not only were viruses sent out to clients via the clickable estimate they sent out, but the vendor did not have my updated inventory list. Customer service is kind but clueless, because when I called to discuss their system being compromised/whether the moving company has my updated inventory list + record of estimate, they said not to worry and that had all been sent to them. This, like many other promises Alliance made, was not accurate.
    
    I work as an Executive Assistant and have to be an organized person. I had spreadsheets, calendar invites, and comprehensive plans for this move. I did everything right, but it still wasn't enough and I have Alliance to thank for that. Save yourself the headache and book through a legit moving company.

13. Nothing was broken or damaged!

    I moved a three bedroom family house from AZ to the main country and this company could't have been more helpful. The whole service from start to finish was excellent, and 1 happily made last minute changes and I thought went the extra mile to make the move work for us. Alliance Moving & Storage packed the whole house for us and they did it very efficiently and with no breakages, can't ask for more than that! Wonderful service and I would recommend to anyone.

14. Movers were quick and very helpful.

    We just completed two moves with Alliance Moving & Storage in a week, one local and one out of town. They are gems, hardworking and honest. Nothing was damaged as far as we can tell. And team was very good to work with.

15. They did a great job!

    Easy to schedule, gave me an accurate quote, they were quick, friendly, and handled my things carefully. They even helped me take apart my bed and put it back together again. They offered to assemble my other furniture at my new place as well.