Trinity Van Lines

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1. Pleasantly surprised!

   Ok so let me start off by saying that my last move with a professional moving company was a complete DISASTER! So we were reluctant to hire a mover this time around, but we soon realized that we could not do this on our own. When I spoke with Jay he quickly alleviated all my fears and educated me about some of the deceptive practices other moving companies engage in. He advised me that this was probably the case with my last move, where they used bait and switch tactics to make me think I was getting a better price than I really was. I appreciated Jays honesty, knowledge and time he took with me on the phone. So the movers arrived on time and were very polite and professional. The foreman Joey walked through my home with me and wrote up my paperwork and was extremely patient with me as I asked him tons of nervous questions. I was really impressed with the way the guys wrapped my grandmother's solid wood rolltop desk, that thing is a monster and they made it look easy. Delivery was estimated at 2-3 days and the sure did arrive on the 3rd day and I am happy to report no major damages. Trinity has definitely renewed my faith in moving companies, I would definitely recommend them to a friend.

2. Would highly recommend.

   My mother recently passed away unexpectedly and I needed to clear her place out and ship a lot of her belongings to my home for me sort through. Needless to say this was a monumental task, especially since we live on opposite coasts. I contacted Trinity and spoke with Tyler and he was just wonderful. Very knowledgeable and helpful and out a lot of my concerns at ease. He set me up with a professional packing service and it was affordable and made this moving experience a breeze. The moving crew arrived about two hours late, but quickly got to work and were very kind and polite. They were very careful with an antique desk my family has had for generations.
   
   Great price, great customer service, and one happy customer! Thanks Trinity!!

3. Total rip off.

   I hired Trinity to move my belongings from Fargo, ND to Atlanta, GA January 2020. Trinity subcontracted my move to Virgin Moving & Storage. Trinity has been giving me the run around and I have talk to 3 to 4 different reps. They subcontracted my move to an unfit company. Virgin Moving & Storage has a D- rating on the BBB, and countless of negative ratings. The owner and movers are dishonest, and plays games with peoples lives( just google the company). While they hold your belongings as I have had to fly(465$) to MN to pick up my own belongings, rent a tuck(1,663$), rent a hotel (248$), and rent a car (165$) I will be driving my own belongings back to Atlanta on Monday June 15, 2020, if the rep from Virgin shows up. Not to forget Bethany from Trinity keeps trying to tell me Virgin has been trying to deliver my belonging, witch is not true and I have said it over and over. I have proof, that he has only tried to deliver my belongings once, and when I told his driver to go ahead and deliver my belongings to a storage united. Driver told me they would have a date for me within the next week. That was on May 4,2020 and I sent both Trinity and Virgin a email on February 25, 2020 as my move in date was April 15, 2020. I had not heard from Virgin since March 28,2020 until they called me on May4th at 10:10am. As David from Virgin has told them that he has tried to deliver my belongings serval times. Witch is a not true, as I have all of my unanswered phone calls, text messages and recorded conversations with David. On May 13th at 3:33pm I sent a text message and called to see if they had a date to deliver my belongings . David did not respond until May 21, 2020 at 4:35pm, with we are still working on it. I replied what would be my options to come get my belongings the text message went unanswered. I have been at home now for amoth. As I am a traveling nurse and had not been able to take a new contract because I had been waiting on my belonging. Sent an email to Trinity and Bethay sent them an email on 5/26/2020 at 12.06pm. David called me and said I had to pay the remaining balance of 1086$, I told him absolutely not. As you guys have not completed the job. Fast Forward to today, I am still not sure if I will be able to return home with my belongings. I pray Trinity will no longer use this company as they do bad business. They have my belongings that I paid for, and my complaints and concerns went unanswered to the point I am in MN, to pick up my belongings. No one should ever have to go through this to get their personal belongings. When I say nothing better be broken or missing, because Virgin Moving & Storage has over 12 complaints of theft and broken items.

4. The Best Move Ever!

   I was needing to relocate closer to my family during this pandemic and thought it would be impossible. I am so thankful I found Trinity. Spoke with Jay and I could tell immediately that I was in extremely capable hands. He was honest and informative and even gave me helpful advice to protect me from getting not get overcharged or scammed.. and this was before I booked so I knew he really cared and wasn't just trying to get my business. I had a million questions and he patiently addressed them all. When I decided to book with Trinity, Jay told me I could call him anytime I wanted through the process. Turned out I didn't have to because my move went off without a hitch. But I know he and Trinity would have been there for me. I will never use another company again. Good value, great service, reliable and trustworthy. What more could you want?

5. Do Not Use.

   They will tell you whatever they need to in order to book your move. They did a video call to inventory our items but still did not get the price accurate. They sent in an unprofessional company who attempted to try to increase the price multiple times until I had them leave without the job being done. They will tell you that they will continue to assist once the move is booked but once they have your money they are done. DO NOT USE THIS COMPANY.

6. Dream Team.

   I rarely leave reviews but feel one was definitely owed to Trinity after the amazing service we received from them last week. Our house had been on the market for a while with very little movement and two weeks ago we received an offer we could not turn down. So we researched moving companies and happened upon Trinity and were blown away by the low cost we were quoted, and I have to admit we were skeptical at first. Our moving consultant Jay was very thorough and anticipated all of our needs. We opted to purchase the professional packing service and it was quite reasonable and gave us time to focus on the many other aspects of moving across the country. They even offered to store our furniture for 3 weeks while we looked for an apartment in Charlotte (at no additional cost!) We also had the pleasure of working with Rob, who walked us through the moving process and was always able to answer any questions I had, and this being my first long distance move, I had plenty and he was very patient, kind and warm. Movers were on time and worked efficiently. Dispatch department kept us informed with delivery updates via text messages, and our belongings arrived yesterday, safe and sound. Total dream team, thanks Trinity!!

7. Great experience.

   This company was very patient in listening to our needs and provide solutions for how to move my fine china. They anticipated our concerns by offering to provide boxes and bubble wrap to ensure that our fine china would not be broken. They arrived 15 minutes early and gave us a phone call to let us know that they were ready to move our stuff. Their courteous and professional nature astounded us. They were very considerate and careful not to bang any of our furniture against the walls of our apartment building’s stairwell. For the service rendered, I had no problem buying the crew of three movers lunch. I would definitely use these guys again, as they truly value their customer service and quality work.

   

8. Pro Moving Service.

   My experience with Trinity Van Lines was excellent. The moving coordinator was very good. He handled everything I asked and he did everything I wanted. The pickup and delivery crew were very good too although they were a little late and there was a bit of a challenge to get to the location. Overall, they did what they said they would do and they were courteous in everything. I’m happy with my experience with them. I’d recommend them and would use them again.

9. Don't Trust these fake reviews.

   There is no way in the world anyone would give them above a 3. They sell you the world and a great rate but then sell your move to a subcontractor that is garbage. They threaten you when you call and try to cancel your move saying they will take you to court and you will never win if you try to dispute charges because you were too "stupid and lazy" to research other companies. Jay and Rob are grossly incompetent. We had 1 call about additional inventory which conveniently occurred just one day past when I could have cancelled to get all of my money back. They under quote items that you are moving. When you challenge them they tell you they have been doing this for 20+ years and to trust them.
   
   They practice very deceptive business dealings and work with contractors who go by multiple different names. One week they are this company the next it is a different name but in the end they are still going to hire a company that breaks all of your stuff and doesn't want to help when the reality of a situation occurs.
   
   Buyer beware and don't trust a word they say anticipate at minimum $2000 more than you wanted to pay.

10. Smooth Move!

    I spoke with several companies and after getting more quotes then I knew what to do with I decided on Trinity Van Lines specifically because the guys I worked with know this business and explained to me in layman’s terms how everything really works. Not the cheapest nor the most expensive but just right. On move day I was a nervous wreck but I gotta say everything went super smooth. You definitely get what you pay for with these guys, my wife and I were very impressed, especially since our bill was prorated down and we saved an additional $275 which we in turn just tipped the crew. Next day delivery! From FL-NC (Charlotte) nothing moved in the truck it was tied down really well and I chose to wait a month to write a review to see if we found anything missing or broken, but we haven't. Best choice by far! Thanks Brandon and John!

11. Son's Cross Country Move.

    Cost $2935
    
    My Son has accepted another program to study at UCLA. Unfortunately they didn't have dorms but they had decent housing. I shipped his bed frame, mattress, Living Room Set, and about 25 boxes of his stuff with Trinity Van Lines. They knew I was very concerned for the safety of his things, as well as getting it to his new place and unpacking. When the movers showed up, they helped my Son unpack and were very supportive on the phone. This is what the staff did! Amazing team and great work!
    
    I have no reservation in referring Trinity Van Lines.

12. Thank you for a job well done !!

    My mother-in-law used Trinity Van Lines to pack her home in Orlando, for temporary storage in Kissimmee, and then move to Alexandria Va. Trinity had exceptional customer service and attention to detail at every step of the way. Rob was so accommodating of the many changes along the way and most importantly, very trustworthy. The packing crew did a great job -- packing of breakable dishes and glasses was outstanding. Great care was taken to protect her expensive furniture, lamps, and artwork. They didn't skimp on supplies to protect her belongings. The storage facility was clean and organized - easy to distinguish between what was being moved and what she decided to donate. The moving crew headed by Dimitri was absolutely wonderful! They were organized, staged the delivery perfectly, placed the furniture with great care and were patient when we decided to move 2 very heavy pieces from their original placement. Highly recommend!

13. The day of my move was easy !

    Recently Moved from NYC - to TX. This was an incredibly complicated and stressful move for my family and I. I worked with Trinity Van Lines for our move and I am SO happy I did. The entire team from top to bottom was beyond polite and professional. Our coordinator Stephen was so helpful in figuring out the logistics and helped me estimate how much we actually had to move. We had to shift our dates more than once. We also were still in the midst of sorting out our new home in TX at the same time as moving our belongings in NY. Rob worked with us to figure it out and to accommodate our needs. The actual move itself was the easiest part! Mike the driver and his team were amazing. They took care with every single box, and belonging. Everything arrived safely and was moved into our new home with care. I've moved several times, in and out of storage units. From FL to NY, from NY to TX. This was the BEST team I have ever experienced. Thank you to everyone at Trinity Van Lines for being so communicative and understanding.

14. Professional Service!

    Highly recommend. Trinity did a Great Job! From start to finish I had a point of contact (Jay and Bethany) and all of my questions were answered. I will say however, they did UNDERESTIMATE how long it would take. Target arrival was Friday, they arrived Sunday morning. With that being said they rectified the situation and was very customer oriented. My movers were two great guys who were very professional and efficient at their job. All of my stuff arrived as promised with no issues. I have worked with many moving companies before and this was a huge relief.

15. Excellent service beginning to end!

    So, my family and I were looking to move over the summer, don’t! It’s way to hectic and pricey. So we waited till holiday break so the kids were off school and it was less expensive for us. Was called probably by 15 movers, so I put my phone on silent for a few days. Figure if one called me days later they truly wanted to earn my business. So I got a call from Eric, he was wonderful from start to finish. Took me about 2 weeks to finally commit to TVL. He was patient with my questions and any worries I had. Moving my family cross country is no easy task. Hope you never have to, especially if you worry like I do! But if you must, these guys did great from the initial call till the final piece of furniture moved. Only gripe I had, since it was over the holiday and weather a bit tricky, it took about 14 days to get our stuff. Fairly priced in my opinion. Thanks for taking care of our stuff!