Trinity Van Lines

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1. Run as fast as you can to another vendor.

   I hired this company fro a long-distance move from San Bernardino County, Ca. to Baton Rouge La. From the very first conversation I advised Tyler -sales representative that I could not be available on a specific date and time for a full day, but had A.M. availability. Tyler agreed to two dates with A.M. pick-ups. I was then contacted tthe very next day to be advised that no A.M. pick was available on the scheduled days and therefore my pick-up would need t be changed. I agreed to a new pick-up day which has since came and gone and my items are still in my garage. After, realizing they sue 3rd party contractors for pick-ups I contacted the 3rd party vendor directly only to be advised that everything that I was told was not valid and that Trinity Van Lines has no access to their database and therefore could make no promises.Ultimately, I was lied to and given false information from the beginning in an effort to secure my contract and I am now left with dealing with the 3rd party vendor to arrange pick -up and my promised deadlines have exceeded 2 weeks. DO NOT HIRE THIS COMPANY or else you will be disappointed.

2. Job well done!

   I moved from Los Angeles to Fort Lauderdale, FL a few weeks ago. We spoke with about 4 companies total, and I chose to work with Eric at Trinity mostly due to his attention to detail. He asked questions as we went through each room and found everything we were moving. He asked much more than any other company, and quoted me on the real size of my move. he had told me, other companies will purposefully leave many items out to keep their initial price down.
   Sure enough, Trinity came in a little higher than all the others, but, it was also the ONLY ACCURATE quote that I received! The movers showed up, reviewed the inventory for about 15 minutes, and said we were good to go. No additions, no up charges, and they took great care with our furniture. I am happy I trusted Eric and Trinity. There is no reason to shop around. These guys are the absolute BEST! Thanks to all, and you especially, Eric.

3. Your company is going down! Fraud, thieves, liars and unprofessional.

   I have contacted every single person who has written a bad review for them. Do not use them. They are the scum of all scum. We will see them in court!
   - beware they act as if they are a different company (see review below) however, it’s them!
   - they speak to nice calm people in rude and very aggressive tone. I was belittled, disrespected and lied to. They are great at covering their asses!
   - they say they advocate for you - nope!! They are in cahoots with the moving companies and they steal money from you.
   - the moving company they work with- they fabricated paperwork and filled in dues without consent and after forms had been signed.
   - I could go on for days here!
   - they showed up with one mover who had driven all night and we had to move the furniture ourselves!! If we wanted our items off the truck - we had no choice!!

4. Best in the business!

   They say that two of the most stressful things in life are divorce and moving, and unfortunately, I was dealing with both at the same time. I DON'T KNOW WHAT I WOULD HAVE DONE WITHOUT TRINITY! When my life changed drastically and I had to move myself and my two children from our home in New Jersey down to South Florida where my family lived, I was totally overwhelmed. I didn't have the time nor the concentration to shop around with so much else on my plate. Luckily, a dear friend who'd recently been through a similar situation spoke so highly of Trinity that I immediately reached out to them. From the moment I spoke to Jay, I knew I was in the best possible hands. He was extremely knowledgeable and informative, and I could instantly tell he "knew his stuff". But also, he was so patient, understanding and comforting during a time in my life when I needed it most. You often hear horror stories about moving, but based on the positive recommendation from a trusted friend, combined with so many high reviews submitted by others, my instincts told me I made a great decision to go with Trinity.. and I was right! There was no nonsense and no hassle when it came to pricing, and no need to look any further. Jay was honest and fair, and from beginning to end there were no unwanted or unpleasant surprises whatsoever. As a detail-oriented person, I was blown away by how thorough Jay was. In my experience as an interior design professional, I've obtained a number of important pieces of furniture and art, some of which are not only sentimental but also quite valuable. He assured me I had nothing to fear, and sure enough, every part of the process went smoothly and perfectly. Still, whenever I had a question or concern, Jay was right there on the other end of the line. I will never use anyone else besides Trinity again. Additionally, I feel 100 % comfortable referring my clients, many of whom are high net-worth individuals that expect nothing but the best, to Trinity for their moving needs. I'd just like to add that if you happen to read a negative review about this company, it was likely written by one of those people who is impossible to please, no matter what you do to try make them happy. Don't believe a word of it! Trinity is by far THE BEST IN THE BUSINESS.

5. Do not trust.

   I have recently just moved from Lake Placid New York to North Bend Washington. I had contacted Trinity as the broker and was assigned affordable movers. The estimate that I had gotten from Trinity and the actual bill I received was over $2000 more. I have mostly antiques that I move cross country and I stated that I needed them packed carefully and well, and almost everything was broken, scratched, and packed in the truck so tightly that I believe some of the damage was done in trying to even get it out. I had asked for notice of when they may be arriving in Washington, as I needed to make arrangements and I got a call less than 24 hours of the arrival. The first thing the driver asked me for was payment, which threw me off as I wanted to go through and make sure all of my items were Actually accounted for. He stated I had to give him the money before they unloaded, and that I had up to three months to file a claim for any damages. They stated everything was unloaded and when I did a visual estimate of my items I noticed my antique highboy, which is a very large wooden 10 drawer chest was missing. I have no idea if some of my boxes are missing as they never went through any of the inventory list, And when I insisted that my Hyde boy was not there they did find it in the truck. I would never use Trinity, or this moving company that is not Always Affordable.

   

6. I wanted to take a minute to thank Trinity Van Lines.

   My estimator Jay and customer service rep Robert were very helpful. I appreciate the fact that Jay over estimated the size of my move when EVERY other company I spoke to were blatantly low balling me and my wife. 7 out of the 9 companies that contacted us were very aggressive, rude and downright nasty.
   
   When one of Trinity's competitors asked me why I booked with them, she immediately tried to discredit Jay, and told me to go to the BBB (Better Business Bureau) site where I'd find no rating. I've been a business owner for most of my life, and happen to know first hand the BBB is a for profit, extortionist organization who wanted me to pay thousands of dollars to obtain the coveted A rating..which I refused to do..and Jay was totally up front when I brought it to his attention.
   
   Trinity has done hundred and hundreds of moves over the past 3 years, with only 9 complaints ..some of which I noticed on this website..I'd say that's a spectacular track record compared to everyone else in the moving business..Thanks again team Trinity Van Lines, you did right by me and my family, and deserve higher praise than what's posted online..Thanks again,
   
   Sincerely,
   Jerry & Beth Gunn.

7. My move from NJ to Florida.

   I have always been a do it yourself kind of guy but when it came time to move my mother from NJ to Sunny Isles Florida I knew I was going to need some help. I went online to search for a reputable moving company and filled out a few online requests for quotes and I received over 30 calls and I am not exaggerating over 30 phone calls. Jay from Trinity Van Lines was the only person to leave me a voice message so I decided to call him back. We discussed my issues that I knew were unavoidable, my mother lives an an 8 bedroom house in northern NJ that she wanted to move into the home we purchased for her in Sunny Isles that was only one bedroom. Part of the issue was convincing my mother to sell a lot of the furniture items that have been in our family for quite some time. Long story short we managed to whittle down a move that would have required 2 18 wheel trucks to one 26 foot truck. The move went very smooth, a few boxes were dented and crushed but in the grand scheme of things not a big deal. I highly recommend Trinity Van Lines, I was pleasantly surprised. They did everything that they said that they were going to do.

8. Not a real company - terrible / non-existent customer service. F-.

   Do not trust Trinity Van Lines, Inc. They are a broker-not a moving company. We paid for someone to book random movers, who hired random people the day of the move, which was a day late, and did not provide the services we paid for. Trinity did not answer any phone calls we tried to make during the four days the moving truck was being loaded, yes 4 days to load the truck. Our move ended up being very stressful, costly, and many of our items arrived broken.

9. Excellent Customer Experiences!

   Trinity and Jay has made this hard move much easier. We learned last week that my husband’s job with moving him to Indiana from Fort Lauderdale and needless to say this has been stressful. I tried to get quotes from other moving companies online but all I received was vague offers and no phone calls back I then went on to Facebook and ask my friends and family for recommendations I was recommended to this company Trinity my friend has used them before. I reached out to the company on a Saturday night and how surprised I was when I got a phone call from Jay at mediately walking me through the process of asking me very specific questions and explaining every detail along the way. I had tons of questions and Jay stayed on the phone making sure he didn’t hang up until I was comfortable. Within just a few minutes of a phone calling him reaching out to other people he was able to secure me a professional written quote to give to my husbands boss. The price was great!
   This process is nerve racking but he has made it easier. I did read the other reviews but am not worried as I’m sure some are quick to complain rather than to compliment. I will update this as I make this transition.

10. Run the other way!

    Booked our move thru Trinity 3 weeks ago. We were told another family from our area were moving to the same state and that our stuff would be loaded on a 53 ft moving truck by 8-15/8-16. We were told we would receive a call a week prior to our move date, and a day before pick up. That never happened. Today (moving day) 2 young guys showed up in Uhaul moving trucks at 6 pm! Not going to write about our conversation with them. But we went ahead and sent them on their way. Absolutely worst experience ever. DO NOT USE THESE CON ARTISTS!

    

11. My nightmare from toledo to wv.

    Company sucks. I was scheduled for the 14 pick up. Movers called changed to 15. Then to 16th. Guess what no mover. Then the 17th. Still no movers and no one knows any thing. If you move and they call say no thank you. Plus I did not get any money returned for my trouble.

12. I highly recommend Trinity Van Lines.

    I highly recommend Trinity Van Lines. They were punctual, courteous, and very professional. They problem solved well to move big, heavy pieces with care and took the time to organize items as they loaded and unloaded. These guys go above and beyond to please the customer. I couldn't be happier. Make them your movers!

13. I just couldn’t believe my eyes.

    Not only the movers from Trinity Van Lines were efficient and professional, they were also extremely friendly. I might have just found the perfect moving company who really shows a lot of care for my valuables. They handled my last local move very smoothly. The movers were so strong; they carried my heavy mattress with such ease. I really can’t praise these guys enough. I just couldn’t believe my eyes.

14. Thanks again.

    My wife contacted Trinity Van Lines after another company we had scheduled to move us yesterday canceled on us. Trinity Van Lines was more than accommodating and were able to take care of us the same day. They did a fantastic job. I will definitely recommend to my friends. Thanks again.

15. Thank you Trinity Van Lines.

    The guys at Trinity Van Lines did an outstanding job. From beginning to end they were respectful, hard workers and extremely funny. I will definitely recommend to my friends and family. Once again, thank you Trinity Van Lines.